Technical Support Engineer Job at 360 Resourcing Solutions (Portadown)

Technical Support Engineer

360 Resourcing Solutions

Location:
United Kingdom , Portadown

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The post holder will be responsible for providing an efficient and reliable IT system, from second/third line support for more than 900 users to more granular application, networking, and server support. You will be a key player in the continuous improvement of current systems and the introduction of new technologies.

Job Responsibility:

Perform daily and weekly checks and monitoring of Key Services and applications to ensure a proactive approach towards issue detection and resolution
Respond promptly and proactively to issues escalated by other team members
Apply system updates and security patches in line with company policy and schedule
Provide exceptional technical support to end users and stakeholders
Ensure departmental KPI’s are met for systems availability and uptime
Administer, troubleshoot and resolve system issues in a timely fashion, undertaking root-cause analysis to help prevent similar issues in future
Through in-depth technical knowledge, you will be expected to guide and influence projects and activities throughout the business
Adopt the ‘One-Team’ approach to work collaboratively both within the department and across the Organisation
Specify and deploy systems to match business and application requirements
Use the Company’s ticket management tool, ensuring accurate recording of all cases and ticket closure within agreed timeframe
Ensure all records relating to Requests, Incidents, Problems and Knowledge Management are completed accurately and within agreed timeframe
Support the wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and contribution at team meetings
Ensure all company policies, procedures, and working practices are adhered to
Participate in on site customer/supplier audits as required
Prioritise and delegate tasks to ensure productivity, quality & improvement targets are met in accordance with set KPI's
Lead & participate in projects to success via SMART objectives

Requirements:

Third level qualification in computer science or IT related subject
Minimum of 5 years’ experience within a relevant technical role
Strong IT skills including Microsoft Office applications
The ability to undertake project work from idea to implementation and to deliver against deadlines and agreed targets
Extensive knowledge and experience of supporting server hardware, windows server 2022, VMware, and SANs
Knowledge and experience of supporting networking principles, security and troubleshooting including Firewalls, VPN, Cisco Switches, RDS, and Sophos solutions
Extensive knowledge and experience of supporting Exchange 365 and O365 suite of Applications, including SharePoint, Azure, Intune and their implementations
Proven experience in incident management, service request management and problem solving. Experience of using ticketing systems and use of monitoring and management tools.

Nice to have:

A background in application support
O365 administration and Security
MRP / ERP application experience
ITIL4 Certification

What we offer:

Competitive salary
Annual bonus (linked to company performance)
33 days annual leave (Increase after 5 years' service)
37.5 hours per week
Flexi time working
£5,000 employee referral bonus
Health cash plan
Contributory Salary Sacrifice Pension Scheme
Holiday Purchase Scheme - Salary Sacrifice
Electric Car Scheme - Salary Sacrifice
Cycle to Work Scheme
Life Assurance Scheme at x4 gross salary
Competitive enhanced Maternity and Paternity pay
IVF & Assisted Conception Policy
Women in Business - Corporate Member
Wellbeing Initiatives
Employee Recognition scheme
Service Awards
Local charity / sponsorship activities
Dedicated employee parking
Discounted Gym membership
Learning and development opportunities
Career progression

Additional Information:

Job Posted:
May 05, 2026

Expiration:
May 17, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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