Technical Support Engineer

• Prepare and deliver technical presentations explaining products or services to existing and prospective customers
• Confer with customers and engineers to assess technical needs and determine system requirements
• Collaborate with sales teams to understand customer requirements and provide sales support
• Secure and renew orders and arrange delivery
• As part of a team, develop and create customer driven products from inception to completion
• Plan and modify products to meet customer needs
• Help clients solve problems with installed equipment
• Recommend improved products to customers, showing how changes will lower costs or increase production
• Discuss and understand any certification requirements from the customer
• Create technical proposals in coordination with Sales
• Operate as the point of contact in providing technical support and other Technical and Applications Engineering assistance
• Coordinate with internal departments to resolve problems and provide service

• A minimum of 3 -5 years of relevant experience in an industrial, manufacturing sales environment preferably in power, energy or construction fields
• Strong interpersonal skills both for building relationships with clients and effectively communicating with other members of the sales team
• Demonstrated project management skills with ability to organize and prioritize work
• Effective problem-solving skills
• Ability to work independently and/or in collaboration with various departments and levels of personnel
• Excellent presentation, written and verbal communication skills
• Ability to travel internationally and domestically whenever required
• Bachelor’s degree, Electrical Engineering
• Excellent English language skills

Master’s is a plus