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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

Technical Support Engineer

Japan, Tokyo · Job Posted October 10, 2025
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Job Description

The role involves providing technical support for products in customer environments, reproducing issues in lab environments, technical documentation review, knowledge base management, mentoring junior engineers, and participating in training. This hybrid role entails working on average 2 days per week from an HPE office.

Job Responsibility

  • responding to technical inquiries (such as incidents or Q&A) about products deployed in customers' environments
  • creating and testing replication environments using labs
  • reviewing technical documents and bug databases
  • creating, editing, and updating knowledge bases
  • training and mentoring junior-level engineers
  • attending internal training sessions

Requirements

  • 6+ years of customer support experience in the IT industry
  • deep understanding of OSI Layer2 and Layer3 (knowledge of Layer4 or above is a plus)
  • ability to independently isolate problems (including reproducing issues in lab environments)
  • communication skills
  • presentation skills

Nice to have

  • Cisco Systems CCNA certification or equivalent knowledge
  • proactive attitude towards learning new technologies and solutions
  • ability to think independently while following rules
  • leadership

What we offer

  • health and wellbeing programs
  • support for personal and professional development
  • inclusive work environment
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