Technical Support Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This position is for the TAC Customer Focused Technical Support Level 2 engineer to support Juniper Routing, Switching, and Security products. The role involves troubleshooting, configuration, and providing customer-focused technical support with exposure to various networking technologies and platforms.

Job Responsibility:

Troubleshoot issues related to configuration, hardware and software, replicate customer environments and network problems in the lab
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and influence business
Take ownership for problem resolution, problem reproduction
Be a fast learner and keep pace with newer technologies
Participate in initiatives such as create Knowledge Base and Whitepapers
Work with CFTS Lead Engineers, Engineering, and Advance Services teams on critical customer escalations
Available to work in shifts and cover weekend rotations

Requirements:

2+ years of experience in IP Network Routing domain—troubleshooting, implementation, design
Excellent Customer handling and communication (verbal and written) skills
Excellent problem solving skills
In depth knowledge of IP Packet flow
Proficiency in any 2 of the following technologies: Layer 3 Technologies (OSPF, ISIS, BGP, ICMP, UDP, TCP, QoS, VRRP), Layer 2 Technologies (Ethernet, VLAN, STP, ARP, LACP, stacking/virtual-chassis), Security Technologies (Firewalls, IPSec, GRE, IDP/IDS, IPS, Dos, clustering)
Understanding/Exposure/Expertise in one or more areas: MPLS, MPLS-TE, Multicast technologies PIM, NG-MVPN, Data center Fabric and IP CLOS networks, SDN/NFV/OpenStack/Cloud
Prefer to have platform Knowledge: Juniper, Cisco, Palo Alto, Arista, Huawei and others
Traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc
Preferred Certifications – JNCIA, JNCIS, JNCIP, JNCIE, CCNA/CCNP/CCIE
Additional Skills: Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

Nice to have:

Understanding/Exposure/Expertise in one or more areas: MPLS, MPLS-TE, Multicast technologies PIM, NG-MVPN, Data center Fabric and IP CLOS networks, SDN/NFV/OpenStack/Cloud
Prefer to have platform Knowledge: Juniper, Cisco, Palo Alto, Arista, Huawei and others
Traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc
Preferred Certifications – JNCIA, JNCIS, JNCIP, JNCIE, CCNA/CCNP/CCIE
Additional Skills: Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

What we offer:

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs
Inclusive work environment

Additional Information:

Job Posted:
October 16, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Support Engineer