Technical Support Engineer

• Provide remote assistance to patrols, retailers and customers to guide real-time repairs and resolve vehicle issues efficiently
• Support our internal roadside teams with live diagnostics, helping to increase first-time fix rates and reduce the need for vehicle recovery
• Manage technical complaints by working with customers, case managers, manufacturers and the dealer network to reach fair and timely resolutions
• Monitoring and sharing technical insights to keep RAC and Motability Operations aligned with evolving technologies
• Ensuring warranty processes are applied fairly and consistently across the retailer network

• A minimum NVQ Level 3 (or equivalent) in Motor Vehicle Engineering
• Level 3 EV Trained (Or desire to work towards)
• A minimum of 5 years' experience as a vehicle technician, mechanic or in a workshop controller role
• Strong working knowledge of diagnostic systems and repair procedures
• Clear, professional communication - both written and verbal
• Comfortable with Microsoft Office and case management systems

Level 3 EV Trained (Or desire to work towards)

• Holiday allowance of 23 days (rising to 25 with service) + bank holidays
• Family leave support including paid time off, flexibility and resources to help balance work and family commitments
• Option to join RAC's Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
• 2x Basic Salary Core Employer Funded Life Assurance cover (4x for pension scheme members) with the option to flex up to 10x cover through our flexible benefits offering
• Confidential personal support service, available 24 hours per days every day of the year for both you and any family members aged 16+ in your household
• Car salary sacrifice scheme after 12 months of employment. You'll enjoy significant tax savings, including electric vehicle options
• Free RAC Ultimate Complete Breakdown Service from day one
• Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech and more
• Once you've passed probation, you'll automatically join our Colleague Share Scheme, awarding you a share value. The value of this increases as the business continues to grow.