Technical Support Engineer Job at Braze (Bucharest)

Technical Support Engineer

Braze

Location:
Romania , Bucharest

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

As a Technical Support Engineer, you will be a part of the most technical team within Braze’s Go-to-Market organization – Global Technical Support Engineering. You will function as the primary technical escalation point for customer-facing teams, investigate and resolve highly technical customer issues, review code, build scripts, and answer complex product questions. You will collaborate closely with the Product Engineering team, serve as a nexus between organizations, and have the opportunity to share engineering knowledge through guides and enablement.

Job Responsibility:

Function as the primary technical escalation point for a wide array of customer-facing teams, including Sales, Customer Success, and Technical Support
Investigate and resolve highly technical, escalated customer issues
Review customer SDK integration code
Build custom data export and migration scripts according to customer specifications
Answer complex, nuanced product behavior and bug confirmation questions
Collaborate with the Product Engineering team, serving as a nexus between the two organizations
Acquire mastery over one or more high impact product areas
Apply mastery to building internal tools, fixing bugs, reviewing code written by your peers, and resolving highly complex technical support inquiries
Be a key advisor to the Product team, identifying recurring customer issues and developing product solutions
Share engineering knowledge by crafting in-depth technical troubleshooting guides and knowledge articles
Lead the technical enablement of various customer-facing teams, including Technical Support, Technical Account Management, and Solutions Architects

Requirements:

BS in Computer Science (or equivalent coding bootcamp or technical experience)
2-3 years of professional (or equivalent) experience developing and optimizing web and/or mobile applications, with a focus on performance and scalability
Strong understanding of distributed systems, data structures and algorithms
Professional (or equivalent) experience with any of: Ruby, Rails, Swift, Objective-C, Java, or Kotlin
Professional (or equivalent) experience with APIs, HTML, CSS, and JavaScript
2-3 years of experience supporting technical products, preferably within a SaaS B2B environment
Proficiency in utilizing case management tools, such as Salesforce or Jira Service Desk, to efficiently manage and resolved escalated customer issues
Excellent written and verbal communication skills, with a talent for synthesizing complex ideas into clear, understandable terms for diverse audiences
Outstanding organizational skills, including the ability to thrive in a fast-paced, high-volume environment with shifting priorities – multitasking and performing under pressure are a must
Exceptional analytical, troubleshooting, and problem-solving capabilities
Self-starter with a strong sense of intellectual curiosity, thriving in collaborative team settings to tackle challenges
Experience providing technical mentorship
Ability to be part of an “on call” after-hours rotation team

Nice to have:

Experience with any of: MongoDB, PostgreSQL, Redis, Sidekiq, React, or TypeScript
Experience with any of: Postman, Snowflake, or Kibana
Experience with Agile processes

What we offer:

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Additional Information:

Job Posted:
February 17, 2026

Work Type:

On-site work

Braze - All Job Offers

Job Link Share: