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Technical Support Engineer

n-ix.com Logo

N-iX

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Location:
India

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a technically skilled senior Support Engineer (cloud experience) with expertise in Kubernetes, Docker, and RESTful APIs. You will be responsible for delivering world-class technical support for our products, helping customers overcome technical challenges while ensuring smooth communication between users, support agents, and development teams. This role requires a mix of strong technical troubleshooting skills, customer-oriented communication, and a proactive approach to improving processes and tools.

Job Responsibility:

  • Classify, prioritize, analyze, troubleshoot, and resolve support tickets via our ticketing system and community forum
  • Provide outstanding support for Business Hub and Analytics Platform
  • Troubleshoot issues over calls with customers when needed
  • Occasionally build KNIME workflows to support issue resolution (training will be provided)
  • Collaborate closely with fellow support engineers and development team members
  • Contribute to continuous improvement of support processes, tools, and knowledge sharing
  • Share technical insights with the development team to improve future releases
  • Participate in on-call rotations for critical issues

Requirements:

  • 5+ years of Proven experience administering and troubleshooting software solutions on Linux and/or Windows
  • Hands-on experience with Kubernetes deployments, Docker, and RESTful APIs
  • Familiarity with applications built using Java, JavaScript, Python, Go, and SQL databases
  • Familiarity with identity providers (e.g., Keycloak), LDAP, SAML, OIDC, and OAuth
  • Knowledge of major cloud infrastructures (AWS, Azure, GCP)
  • Strong experience or ready to work in software support, ticket management, and escalation processes
  • Excellent communication skills in English (written and spoken)
  • Ability to clearly explain technical concepts to diverse audiences
  • Strong self-organization, curiosity, and eagerness to learn
What we offer:
  • Flexible working format - remote, office-based or flexible
  • A competitive salary and good compensation package
  • Personalized career growth
  • Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
  • Active tech communities with regular knowledge sharing
  • Education reimbursement
  • Memorable anniversary presents
  • Corporate events and team buildings
  • Other location-specific benefits

Additional Information:

Job Posted:
January 31, 2026

Work Type:
On-site work
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