Technical Support Engineer Job at Microsoft Corporation (Kuala Lumpur)

Technical Support Engineer

Microsoft Corporation

Location:
Malaysia , Kuala Lumpur

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Job Responsibility:

Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices
Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements

Requirements:

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
OR 3+ years of technical support, technical consulting experience, or information technology experience
OR equivalent experience
Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines
Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft
A self-motivated and independent thinker that shows initiative and routinely translates circumstances and understanding into actions that move the business forward in a measurable manner
Ability to distil, prioritize and act on feedback from a variety of sources
Conviction and courage to drive decisions and defend positions as appropriate
Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to excel in a team environment is essential
Strong troubleshooting skills of complex technical issues involving multiple technologies
Collaborative and inclusive mindset
Ability to handle high pressure situations well, while maintaining calm and composure in stressful situations is a must
Strong ability to lead, perform, and deliver results in high pressure situations with multiple parties involved
Ability to handle multiple customer issues and effectively balance your priority need
Bachelor’s degree or higher in any STEM related field that has a significant computing element
MS SQL Server DBA experience
Installing, upgrading & updating SQL Server
Configuring & Administrating SQL Server, SQL Server on Azure VM, SQL Managed Instance as per best practices
Backup Strategies
Performance Tuning & optimizing
High Availability & DR solutions (AlwaysOn Availability Groups, FCI, Windows Server Clustering Service, Replication, LogShipping)
Security (Encryption at rest(TDE), Encryption in transit(SSL))
Compression
Understanding of Database properties and advanced configuration options
Table Partitioning
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Additional Information:

Job Posted:
February 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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