Technical Support Engineer Job at Coralogix

Technical Support Engineer

Coralogix

Location:
Canada

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%. We are seeking a Technical Support Engineer to become an integral part of our experienced team across the globe. The Technical Support Engineer position is pivotal, blending deep technical know-how with a strong commitment to customer satisfaction. This role involves assisting Coralogix customers by providing responses to technical inquiries, advising on solution architecture, and facilitating successful implementation and utilization of the Coralogix Platform.

Job Responsibility:

Act as the primary contact for our customers regarding all technical issues
Take full responsibility for customer support cases from initiation to resolution, prioritizing customer satisfaction throughout
Build relationships and collaborate with technical stakeholders to encourage product adoption and growth
Guide and educate customers through the onboarding process and ensure effective ongoing use of our services
Represent customer interests internally, serving as their technical advocate within Coralogix
Enhance our knowledge base by developing documentation, video tutorials, and standard responses to frequently encountered issues
Manage and prioritize multiple issues simultaneously
Escalate unresolved issues to relevant internal teams promptly and effectively

Requirements:

Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) or the equivalent with Azure and GCP
Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
3+ years of proven experience in customer focus position as a Technical Support Expert / Support Engineer / Customer Success Engineer / Delivery Engineer
BA/BSc degree in Computer Science or equivalent experience
Excellent customer-facing skills
Excellent communication skills in English
Motivation to learn new skills and technologies
Great interpersonal and communication skills
High availability for fast response to customers

Nice to have:

Proven work experience with ELK (Elastic-search/Logstash/Kibana) or OpenTelemetry
Hands-on experience in Regular Expressions, Lucene, PromQL
Hands-on experience with complex troubleshooting of Kubernetes and Docker container
Scripting skills in one of the following: Python, Perl, Ruby
Experience in SaaS B2B company

Additional Information:

Job Posted:
March 04, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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