Technical Support Engineer

• Build and manage strong, long-term relationships with both procurement and technical stakeholders
• Act as key link between customers and internal teams, representing customer needs throughout the business
• Provide technical guidance, support, and solutions to internal and external stakeholders
• Prepare customer quotations, present manufacturing feasibilities, and support technical sales presentations
• Monitor sales performance and KPIs, assisting with strategic planning and budget alignment
• Attend trade shows, conferences, and client meetings to promote products and strengthen partnerships
• Conduct market analysis and customer satisfaction reviews, initiating improvements where needed
• Contribute to product innovation and continuous optimisation

• Degree in a technical discipline - Mechanical Engineering preferred
• Minimum of 3 years' experience in a technical sales/account management role within an engineering or manufacturing setting
• Excellent interpersonal skills with ability to communicate complex information effectively
• Strong ERP knowledge and proficiency in MS Office (Excel, PowerPoint, Word)
• Ability to read and interpret technical documentation
• Proactive, team-oriented approach with can-do attitude
• Knowledge of ISO 9001 standards and product liability is beneficial
• Willingness to travel when required

• Knowledge of ISO 9001 standards and product liability
• Communicative and confident with customer-first mindset
• Organised and methodical with ability to multi-task
• Resilient and results-driven with excellent conflict resolution skills
• Passionate about continuous improvement and innovation
• Strong team player with self-motivated approach

Competitive Salary + Benefits