Technical Support Engineer, Hewlett Packard Enterprise

Technical Support Engineer

Hewlett Packard Enterprise

Location:
Costa Rica, Heredia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The role involves supporting Juniper’s Campus & Data-Center products & technologies, troubleshooting complex problems, and ensuring customer satisfaction while working in a hybrid environment.

Job Responsibility:

Work in a highly dynamic TAC (Technical Assistance Center) environment with high focus on customer satisfaction
Determine problems quickly and deliver a remarkable customer experience
Act as a customer advocate for timely resolution of reported problems
Take ownership for problem resolution, problem reproduction, and escalation
Work on weekends/holidays as required by business needs
Keep pace with newer technologies.

Requirements:

B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
Support for Juniper’s Campus & Data-Center products (EX, QFX & QFabric) & technologies
Excellent verbal and written communication, presentation, and customer handling skills
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]
IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP)
IP routing protocol (BGP, OSPF, RIP)
Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM] would be a plus
Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc.

Nice to have:

Scripting skills like Python, Perl, or Shell (bash, ksh, csh)
Preferred Certifications: CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP.

What we offer:

Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
Career development programs
Flexible work environment
Inclusive workplace.

Additional Information:

Job Posted:
August 01, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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