Technical Support Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Costa Rica, Heredia

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Technical Support Engineer role designed as hybrid with 2 days per week onsite at HPE office. Responsible for providing technical support, troubleshooting, and ensuring timely resolutions for customers’ critical network infrastructures. Includes ownership of problem resolution, customer advocacy, and collaborating across technologies.

Job Responsibility:

Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with high focus on Customer satisfaction
Able to determine problems quickly and deliver a remarkable customer experience
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
Take ownership for problem resolution, problem reproduction and escalation
Be a team player, flexible to work on weekends/holidays as per the business requirement
Be a fast learner and keep pace with newer technologies

Requirements:

Requires B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
Support for Juniper’s M/T/Mx/PTX/ACX series products
Excellent verbal and written communication, presentation, and customer handling skills
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP

Nice to have:

Multicast technologies NG-MVPN, PIM
Perl/Unix/Expect scripting
Certifications like CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP

What we offer:

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Specific programs to help in career development
Inclusive workplace celebrating individual uniqueness

Additional Information:

Job Posted:
July 31, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Support Engineer