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Technical Support Engineer

seteuropa.com Logo

SET Europa

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Location:
Turkey , İstanbul

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our client is a globally connected technology organization offering cloud-based solutions and workforce services across 170+ markets. They provide scalable platforms, compliance-ready systems, and localized support to help businesses expand internationally.

Job Responsibility:

  • Complex Incident Management: Beyond daily consulting, act as the final escalation point for L1 issues. Lead the troubleshooting of high-priority (P0/P1) incidents involving complex hybrid cloud architectures
  • Product & Engineering Synergy: Not just 'tracking' bugs, but providing deep-dive technical insights to R&D teams. Influence the product roadmap by identifying systemic architectural flaws and proposing optimization solutions
  • Customer Success & Risk Mitigation: Conduct proactive technical audits and architectural reviews for Key Accounts (KA). Use diagnostic tools not just to 'avoid risks' but to design high-availability (HA) and disaster recovery (DR) strategies
  • Knowledge Empowerment: Create and maintain high-quality technical documentation, troubleshooting playbooks, and internal Knowledge Base (KB) articles to improve the overall team's technical capability.

Requirements:

  • Experience: 3-5+ years of experience in Cloud Computing (IaaS/PaaS/SaaS), DevOps, or Enterprise Architecture
  • Proven Track Record: Experience in supporting Fortune 500 or large-scale enterprise customers
  • Project Leadership: Demonstrated ability to lead complex cloud migration projects or large-scale system troubleshooting under high pressure
  • Certification (Highly Preferred): Alibaba Cloud ACP (Professional) or ACE (Expert) level. Equivalent certifications like AWS Professional/Specialty, Azure Solutions Architect, or Google Cloud Professional Architect
  • Infrastructure Mastery: Deep understanding of Linux/Windows kernel tuning and performance optimization
  • Advanced Networking: Expert knowledge in VPC, BGP, VPN, Express Connect (Direct Connect), and SD-WAN. Ability to analyze packet loss/latency using tools like Wireshark/Tcpdump at a professional level
  • Database & Big Data: Not just 'familiar,' but capable of performance tuning and migration for at least two engines (e.g., MySQL AND Redis/MongoDB)
  • Cloud-Native & Modern Tech: Proficiency in Containerization (Docker/Kubernetes) and Microservices
  • Hands-on experience with Infrastructure as Code (IaC) tools like Terraform or CloudFormation
  • Automation & Scripting: Strong ability to automate repetitive tasks using Python, Go, or Shell to improve support efficiency (SRE mindset)
  • Soft Skills (The Senior Edge): Crisis Communication: Ability to remain calm and communicate effectively with customer CTOs/IT Directors during major outages
  • Analytical Thinking: Strong logical reasoning to perform complex Root Cause Analysis (RCA)
  • Complete Professional Proficiency: English and Arabic/Turkish.

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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