Technical Support Engineer Job at Microsoft Corporation (Bangalore)

Technical Support Engineer

Microsoft Corporation

Location:
India , Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. As an Azure Support Engineer, you will be at the forefront of helping customers embrace Microsoft’s cloud platform. You’ll play a critical role in delivering world-class technical support, ensuring customer satisfaction, and contributing to Microsoft’s leadership in the cloud space.

Job Responsibility:

Own, troubleshoot, and solve customers’ technical issues
Own, troubleshoot, and resolve complex customer technical issues on the Azure platform
Deliver consistent, high-quality support experiences aligned with CPE (Customer and Partner Experience) goals and response time SLAs
Analyze, diagnose, and resolve issues involving infrastructure, networking, virtualization, identity, and platform services
Collaborate across teams (Product Group, Engineering, CSS, Field, etc.) and swarm effectively on critical cases
Create, manage, and escalate incident and problem management requests as needed
Identify process, tooling, or training gaps and propose improvements for better issue resolution
Support readiness efforts by engaging with internal training programs, mentoring, and contributing to knowledge-sharing
Participate in or lead community-building efforts around specific technologies or workloads
Contribute to automation, self-help content, and case deflection initiatives
You own, investigate and solve customer technical issues
You collaborate within and across teams, leveraging troubleshooting tools and practices
You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements

Requirements:

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
OR 3+ years of technical support, technical consulting experience, or information technology experience
OR equivalent experience
English Language: fluent in reading, writing and speaking
Ability to handle high-pressure situations with professionalism and empathy
Excellent written and verbal communication skills in English
Strong understanding of TCP/IP protocols and the OSI model
Experience with Infrastructure and Network Administration
Deep troubleshooting knowledge in large-scale networking environments
Familiarity with tools such as Wireshark, Network Monitor, or Message Analyzer
Awareness of Public, Private, and Hybrid Cloud models
Experience with Windows and/or Linux operating systems
Understanding of Virtualization and Software-Defined Networking (SDN) technologies
Understanding of protocols and services such as VPN, IPsec, DHCP, DNS, HTTP/S, MPLS, BGP, Layer 2/3, etc.
Knowledge of Proxy, Firewall configurations, and security principles
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Nice to have:

Hands-on knowledge of Azure Platform services (e.g., VM, VNet, NSG, Load Balancer, VPN)
Familiarity with deployment and support of cloud-native applications and Azure DevOps pipelines
Prior experience in technical support or consulting roles in enterprise environments
Certifications such as AZ-104, AZ-700, AZ-305, or equivalent

Additional Information:

Job Posted:
March 19, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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