Technical Support Engineer Job at Glean (Bangalore)

Technical Support Engineer

Glean

Location:
India , Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Glean is seeking a talented Technical Support Engineer to join our rapidly expanding, venture-backed startup. We are building a modern knowledge assistant personalized to every employee in your organization, making all information within your company accessible, contextual, and fresh. Our team works hard and plays hard. We are professional, creative, passionate, and most importantly - customer-obsessed. As a trusted technical resource to the customer, you will drive technical expansion and both proactive & reactive support with our growing customer base. By providing the highest level of service to our customers, you will ensure our customer experience is the best in the industry.

Job Responsibility:

Own the implementation, customization, proactive and reactive support for Glean customers
Provide first response, technical troubleshooting, resolution and follow-through of customer issues and inquiries
Assist customers in on-boarding additional datasources into Glean to increase the content and knowledge for their users' search experience
Educate customers on the use of Glean product features as needed
Identify system and user health issues through analysis key metrics, devise a remediation plan and execute while coordinating and updating the customer when needed
Handle customer-impacting alerts which require coordination with customer admin and system resources through resolution
Work closely with teams across Glean to drive product, process and service improvements

Requirements:

Communication: professional presentation and interaction skills with both customers and internal teams
Project planning: plan and execute technical implementation of customer projects including configuration and customization with integrations to SaaS-based systems
Self-motivated: proactive approach to delivering service to customers
Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion
Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers
Problem solving: technical problem solving skills including ability to troubleshoot and isolate issues to their root cause
Ability to debug issues including searching & reading application logs, analyzing stack traces and browser trace files
Experience in at least one of the following disciplines: Customer Solutions Engineering, Support Engineering, Professional Services
Hands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations
Experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS) or Microsoft Azure
Must have experience on troubleshooting REST API issues
Working experience on SSO, SAML and OAuth & network troubleshooting
Should be able to document the issues and contribute to support knowledge base
Knowledge on SQL/database, Basics Kunbernetes, Intermediate/Advanced Linux

Nice to have:

Good to have experience on using Github, Jira & confluence
Basic knowledge on LLM and how GPT works is a plus

Additional Information:

Job Posted:
January 29, 2026

Work Type:

Hybrid work

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