Technical Support Engineer

• Provide our customers with the help and instruments they need for them to successfully accept payments globally
• Be a key source of knowledge on the Adyen platform, products, APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices
• Support merchant technical personnel, leveraging knowledge and expertise to troubleshoot technical problems and create the best possible merchant experience
• Advise merchants regarding the best implementation practices and also addressing specific merchants’ issues
• Serve as a feedback loop for the organisation, gathering merchant’s feedback, evaluating merchant needs, and communicating these to product and management personnel
• Providing first in class service which will be analysed via CSAT and regular QA of engineers tickets

• Experienced Technical Support Engineer/Technical Solutions Consultant
• Love to provide technical assistance to merchants and troubleshooting via phone, web-based tools and email
• Capable of making quick, informed decisions under pressure while prioritising tasks based on urgency
• Creative and innovative, have strong problem-solving capabilities and are able to adapt to new processes and procedures quickly while dealing with many varied technical requests
• Able to or have a keen interest in writing scripts: SQL, JavaScript, Python or Java code
• Able to solve problems by identifying issues via inferring from complex data sets or reading application or hardware logs
• Team player who takes responsibility for tasks and you enjoy working independently
• Experienced in collaborating with globally distributed, multicultural teams, with a deep understanding of cultural nuances
• Like going the extra mile to ensure customer satisfaction and delight
• Strong written and verbal communication skills in English
• other languages would be a bonus
• Open to international travel as needed

Other languages would be a bonus