Technical Support Engineer Job at Microsoft Corporation (Multiple Locations)

Technical Support Engineer

Microsoft Corporation

Location:
India , Multiple Locations

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Job Responsibility:

Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices
Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements

Requirements:

3 - 8 years of experience
Strong communication skills
Strong problem-solving and debugging ability for code-level issues
Experience with Microsoft identity technologies (MSAL, authentication libraries, Azure AD, Entra ID)
Practical development experience in at least one major language (C#, Python, Node.js, Java, etc.)
Familiarity with Microsoft Graph API usage, patterns, and troubleshooting
Understanding of authentication and authorization protocols
Excellent written and verbal communication skills
Customer-first mindset with ability to simplify complex identity concepts
Strong foundational knowledge including Active Directory(AD), Azure Active Directory(AAD), Microsoft Entra ID, and hybrid identity models
Experience with authentication and authorization concepts, including: Single Sign-On (SSO), Seamless SSO, Multi-Factor Authentication (MFA) / Passwordless authentication, Conditional Access Policies, Identity Protection
Hands-on exposure to Azure AD Connect, Hybrid Identity configuration, and troubleshooting account mgmt/authentication/sync issues
Understanding of Azure AD Cloud Sync, Azure AD App Proxy, ADFS&WAP, Device Registration, Azure AD B2B, Azure AD B2C, Verified ID Related to Azure B2C, PTA, PHS
Working knowledge of Cloud Device Identity, Strong Auth Methods, FIDO2, Windows Hello for Business (WHFB), Modern Authentication flows
Understanding of ADAL/MSAL client experiences, Microsoft Graph
Working Knowledge of Device Registration, Desktop sign-in experiences, Enterprise Applications, App registration, Consent, Application integration with Azure AD
Understanding of identity federation technologies (ADFS, SAML, OAuth, OpenID Connect)
Ability to analyze and troubleshoot login failures, token issues, and account lockout scenarios
Knowledge of RBAC (Role-Based Access Control)
Good coding/ software development skills are a plus
Knowledge of PKI and Authentication protocols
Comfortable with PowerShell scripting and commands

Nice to have:

Experience handling enterprise identity scenarios (B2C, Verified ID, External Identities)
Exposure to PowerShell SDK for identity automation
Ability to analyze network traces, token flows, and protocol logs

Additional Information:

Job Posted:
February 13, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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