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Technical Support Engineer

adyen.com Logo

Adyen

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Location:
Brazil , Sao Paulo

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

You will operate as a first interface with Adyen’s merchants across the globe. As part of this role you will be working with teams across Adyen (technical and commercial). Your work will have a direct impact on our merchant’s ability to take payments and further grow their business.

Job Responsibility:

  • Be the first point of contact for merchants and commercial teams for financial related issues (reconciliation, payouts, payments settlements, payment status)
  • Reactive/proactive communication in Portuguese and English with merchants via email and phone
  • Educate and advise merchants' financial teams on how to best gain value from platform, financial products and features
  • Receive and analyze merchant pain points and work closely with Finance Product and Development teams to improve or build new products
  • Be a key source of knowledge on the Adyen platform and APIs, industry-standard integration methods and best practices
  • Responsible for merchants' full lifecycle (integration, expansion and operational excellence)
  • Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues from merchants

Requirements:

  • Excellent written and verbal communication skills in English
  • About 2-5 years of experience within technical support
  • Affinity with API's, Postman, internet technologies and knowledge of technical processes (think of HTML / JavaScript / JSON)
  • Ability to make quick informed decisions under pressure and prioritize appropriately
  • Self-driven, flexible and ability to maintain high productivity with minimal supervision

Nice to have:

  • Exposure to payments or financial products
  • Finance background

Additional Information:

Job Posted:
February 21, 2026

Work Type:
On-site work
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