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Technical Support Engineer

junction.com Logo

Junction

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Location:
United States

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

90000.00 - 130000.00 USD / Year
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Job Description:

Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease. We’re hiring a Technical Support Engineer who is: Customer obsessed, Technical at the core, Support-minded, Impact-focused. This role is for someone who loves technical support and wants to be excellent at it.

Job Responsibility:

  • Investigate and diagnose technical issues
  • Trace issues through logs and our services
  • Understand and reproduce errors to find the root cause
  • Share clear updates with customers and engineers
  • Read code to spot where things break
  • Use AI tools to speed up debugging
  • Make small fixes when appropriate, and escalate when needed
  • Work with users from senior engineers to non-technical operators
  • Adjust your communication based on the audience
  • Respond quickly with accurate, thoughtful answers
  • Write clear docs that reduce repeat questions
  • Build small tools or scripts to speed up your workflow
  • Flag recurring issues and suggest improvements

Requirements:

  • You genuinely enjoy helping people
  • You’re mission-driven
  • You’re a technical problem solver
  • You’re comfortable in startup environments
  • You communicate clearly
  • You’re comfortable with code
  • You’ve spent a couple of years writing or debugging Python (or similar) and can work through unfamiliar codebases confidently
What we offer:
  • Generous early stage options (extended exercise post 2 years employment)
  • Regular in person offsites
  • Bi-weekly team happy hours & events remotely
  • Monthly learning budget of $300 for personal development/productivity
  • Flexible, remote-first working - including $1K for home office equipment
  • 25 days off a year + national holidays
  • Healthcare cover depending on location

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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