Technical Support Engineer Jobs

Sigma Computing

Location:
United States, New York City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

90000.00 - 125000.00 USD / Year

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Job Description:

Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You’ll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.

Job Responsibility:

Work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues
Work closely with the development team to develop best practices and tools for diagnosing issues and optimizing the service for performance
Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product
Participate in quarterly projects, perform periodic on-call duties, and other assignments as needed to improve automation and processes

Requirements:

2+ years of industry experience supporting enterprise products for data analytics
Bachelor’s degree in Computer Science, Information Systems, or a related field
Computer Science fundamentals
Strong domain expertise in databases and business intelligence
SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc.
SQL query performance troubleshooting and plan generation understanding
Proficient in data modeling concepts
Ability to properly chart data into logical visualizations
A proven track record of building trust with customers and bringing issues to resolution quickly
Excellent verbal and written communication skills
A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc)
Strong collaboration skills and the ability to work with multiple departments and co-ordinate issue triaging, diagnosis and resolution
Desire to be a great teammate and have fun at work

Nice to have:

Supporting a cloud service in production
Experience working with Snowflake, Databricks, Redshift, BigQuery
Knowledge of GCP, AWS
Startup experience

What we offer:

Equity
Generous health benefits
Flexible time off policy
Paid bonding time for all new parents
Traditional and Roth 401k
Commuter and FSA benefits
Lunch Program
Dog friendly office
Annual bonus
Stock options

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Technical Support Engineer