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Technical Support Engineer

kelly.co.uk Logo

Kelly Group

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Location:
United Kingdom , Wembley

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The Kelly Group are looking for a Technical Support Engineer to join our team in Wembley. You will play a vital role in supporting our field-based install engineers, ensuring that technical issues don’t delay critical work.

Job Responsibility:

  • Providing real-time technical support – Assist field engineers over the phone or via video calls, helping to resolve issues that may be delaying installation work
  • Using network mapping software – Analyze and validate issues, using specialized software to find and implement solutions
  • Troubleshooting and problem-solving – Identify technical faults and provide immediate support to ensure minimal disruption to work
  • Ensuring smooth communication – Act as a key link between office-based and field engineers, ensuring clear and effective communication

Requirements:

  • Extensive knowledge of telecom networks – Experience with both Overhead (OH) and Underground (UG) networks, preferably fibre optic networks
  • Excellent telephone communication skills – Able to explain technical issues clearly and confidently to engineers on the field
  • Basic computer skills – Comfortable using network mapping software and other digital tools for troubleshooting
  • Problem-solving mindset – Able to think quickly and find solutions under pressure
What we offer:
  • 28 days paid annual holiday
  • Company Pension scheme
  • Cycle to work scheme
  • Excellent career progression opportunities

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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