Technical Support Engineer Jobs

New

Lead Technical Support Engineer

Based in Singapore with remote work flexibility, you are an experienced technica...

Location

Singapore

Salary:

105000.00 - 142000.00 SGD / Year

Airship

Expiration Date

Until further notice

Requirements

Track record of team/peer leadership with strong customer-centric judgment and the diplomatic skills to decline requests that don't align with business objectives or support criteria
Experience navigating challenging customer and internal stakeholder requests
Ability to read and write code
Ability to establish subject matter expertise in new technologies
Successful track record in coaching, mentoring, and supporting teammates on complex technical issues
Experience as an escalation path for customer and team member issues
Ability to quickly build trusting relationships with customers and stakeholders
Demonstrated ability to support team members in achieving success, understanding that team members need clear expectations, direction, and guidance to excel in their roles
Self-motivated
excels at working independently with accuracy and efficiency while contributing to an openly collaborative team environment

Job Responsibility

Provide day-to-day management and supervision for Technical Support team members in APAC
Serve as the primary technical escalation point for APAC customers
Represent Support in conversations with regional account teams and customers
Make independent judgment calls regarding customer communications, issue escalation, and team guidance
Provide world-class support by taking ownership of customer issues from initial contact to resolution, including troubleshooting the issue, determining the root cause, and ensuring that the customer understands the resolution
Partner with various Engineering teams to resolve customer issues and assist customers during the implementation of our products and services, which includes reading, analyzing, and writing code
Contribute documentation, knowledge base articles, and tutorials to improve the customer experience of Airship products and services
Assist in onboarding new Technical Support Engineers
Serve as a mentor/role model to team members
Participate in the QA process of current and new products/services

What we offer

Stock options

Fulltime

New

Technical Support Engineer

You will operate as a first interface with Adyen’s merchants across the globe. T...

Location

China , Shanghai

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

Minimum 4 years of experience and preferably experienced in technical support
Love to provide operational and technical assistance to merchants and troubleshooting via phone, web-based tools and email
Make quick informed decisions under pressure and prioritize appropriately based on urgency and necessity for both internal and external requests
Creative and innovative, have strong problem-solving capabilities and are able to adapt to new processes and procedures quickly while dealing with many varied technical requests
Background of how financial services work such as reconciliation, reporting or payouts
Able to or have a keen interest in writing scripts, SQL, JavaScript, Python or Java code and payment & finance reporting
Able to solve problems by identifying issues via inferring from complex data sets or reading application or hardware logs
Experience in networking and IT hardware
or any POS experience would be a bonus
Team player who takes responsibility for tasks and you enjoy working independently

Job Responsibility

Provide our customers with the help and instruments they need for them to successfully accept payments globally
Be a key source of knowledge on the Adyen platform, products, APIs, financial services, the underlying web-stack technologies, and industry-standard integration methods and best practices
Support merchant technical personnel, leveraging knowledge and expertise to troubleshoot technical and operational problems to create the best possible merchant experience
Advise merchants regarding the best implementation practices as well daily operation practices and also addressing specific merchants’ issues
Serve as a feedback loop for the organization, gathering merchant’s feedback, evaluating merchant needs, and communicating these to product and management personnel

New

Technical Support Engineer

We are seeking a proactive and customer-focused Technical Support Engineer to pr...

Location

India , Ahmedabad

Salary:

Not provided

Tech Holding

Expiration Date

Until further notice

Requirements

Proven experience supporting Active Directory, Office 365 (Outlook), and Microsoft O365 administration
Basic to advanced Windows and application troubleshooting
Familiarity with technical terms and protocols (e.g., DNS, DHCP, VPN)
Knowledge of ticketing systems, SLA tracking, and escalation procedures
Experience with server/network monitoring tools and backup utilities
Must have on-call support experience and ability to multitask under pressure
Strong verbal and written communication skills, especially in English
Prior experience supporting international clients (preferred)
Basic knowledge of AWS and Linux is a plus
Customer-first mindset with high emotional intelligence

Job Responsibility

Deliver support via voice, email, chat, and remote desktop tools
Serve as the first point of contact for incoming service request calls
Communicate fluently with native English speakers and global users
Provide telephonic and ticket-based support to local and off-site users
Troubleshoot and support end-user software, hardware, and network issues
Record and manage tickets, following through to resolution and customer satisfaction
Diagnose and resolve technical issues including account setup, network configuration, VPN, DNS, DHCP, etc.
Guide users step-by-step via phone, chat, or email to resolve issues
Escalate unresolved issues to relevant internal teams (e.g., developers, admins)
Document issues and resolutions clearly in the help desk knowledge base

What we offer

Learning & Development Opportunities
Two rotational week-offs
Employee + Family Health Insurance
Various leave types for work-life balance
Collaborative team culture and exposure to global IT support environments

Fulltime

New

Technical Support Engineer

This role is the first line of technical escalation for customers and field serv...

Location

Ireland , Dublin

Salary:

55000.00 - 65000.00 EUR / Year

SYNTECH RECRUITMENT LTD

Expiration Date

Until further notice

Requirements

Proven experience in a technical support, helpdesk, commissioning, or field service role within HVAC
Strong knowledge of heat pumps, chillers, mechanical plant, ventilation equipment, or controls
Confident diagnosing faults related to electrical systems, refrigerant circuits, software/PLC interfaces, and mechanical components
Excellent communication skills with the ability to translate technical issues into clear, actionable guidance
Logical troubleshooting approach and strong problem-solving capability
Experience using CRM or service management systems
Ability to work independently while managing multiple technical cases
Professional proficiency in English
Full right to work permanently in Ireland

Job Responsibility

Deliver first-line technical support across HVAC systems including heat pumps, chillers, ventilation equipment, controls, and associated plant
Diagnose and resolve mechanical, electrical, control-system, software, and configuration issues
Provide technical guidance to customers, field service engineers, and internal teams
Escalate complex cases to senior HVAC engineers or product specialists when necessary
Log and manage all technical cases, warranty queries, and service activity within the CRM system
Assist with developing HVAC-focused user guides, troubleshooting flows, FAQs, and technical bulletins
Support the commissioning and configuration process by providing remote engineering advice
Collaborate closely with engineering, service, and product teams to ensure consistent technical accuracy

What we offer

Annual performance-based bonus
21 days annual leave + Irish bank holidays
Company pension scheme
Life assurance & critical illness cover
Employee wellbeing and support programmes
Ongoing training, upskilling, and development support

Fulltime

New

Technical Support Engineer II

Join Storyblok's Support team as a Technical Support Engineer II, where you'll e...

Location

India

Salary:

Not provided

Storyblok

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Computer Science or a related field or equivalent experience
3+ years of Support Engineering, Software Engineering experience
Thorough knowledge with consuming RESTful and GraphQL APIs
Working knowledge of at least one of the modern JavaScript frameworks (e.g., Vue, React, Next, Nuxt, Astro, or Svelte) along with it's fundamental principles
Thorough knowledge of JavaScript and its modern syntax and features
Working knowledge of HTML and CSS
Experience with CMS in general
Fluent in English with excellent verbal and written communication and interpersonal skills
Remote working experience
Well-organised, self-starting, has excellent work ethic, and pays attention to detail

Job Responsibility

Take on more complex tasks and responsibilities (compared to Technical Support Engineer I), including handling escalated support tickets and troubleshooting more challenging issues independently
Manage cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development team
Meet or exceed customer expectations on response quality and SLA within our ticketing platform and live chat
Educate customers on product features, functionalities, and best practices
Maintain a positive, empathetic, and professional attitude in all customer interactions
Collaborate with tech support, sales representatives, and partner account managers to resolve issues efficiently and effectively
Contribute to identifying inefficiencies in support processes and suggest improvements to enhance productivity and customer satisfaction
Assist in training the Technical Support Engineer I and provide mentorship as needed
Handle customer escalations from Technical Support Engineer I, addressing concerns promptly and professionally to ensure customer satisfaction

What we offer

Monthly remote work stipend (home internet costs, electricity)
Home office equipment package right at the start (laptop, keyboard, monitor…)
Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
Personal development fund for courses, books, conferences, and material
VSOP (Virtual Stock Option Plan)
The annual international team-building trip, quarterly and monthly online get-togethers
Flexible schedules

Fulltime

New

Technical Support Engineer

Sigma is growing rapidly, and our Technical Support Engineering team is scaling ...

Location

United States , New York City

Salary:

90000.00 - 125000.00 USD / Year

Sigma Computing

Expiration Date

Until further notice

Requirements

2+ years of industry experience supporting enterprise products for data analytics
Bachelor’s degree in Computer Science, Information Systems, or a related field
Computer Science fundamentals
Strong domain expertise in databases and business intelligence
SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc.
SQL query performance troubleshooting and plan generation understanding
Proficient in data modeling concepts
Ability to properly chart data into logical visualizations
A proven track record of building trust with customers and bringing issues to resolution quickly
Excellent verbal and written communication skills

Job Responsibility

Work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues
Work closely with the development team to develop best practices and tools for diagnosing issues and optimizing the service for performance
Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product
Participate in quarterly projects, perform periodic on-call duties, and other assignments as needed to improve automation and processes

What we offer

Equity
Generous health benefits
Flexible time off policy
Paid bonding time for all new parents
Traditional and Roth 401k
Commuter and FSA benefits
Lunch Program
Dog friendly office
Annual bonus
Stock options

Fulltime

New

Technical Support Engineer

Sigma is growing rapidly, and our Technical Support Engineering team is scaling ...

Location

United States , San Francisco

Salary:

90000.00 - 125000.00 USD / Year

Sigma Computing

Expiration Date

Until further notice

Requirements

2+ years of industry experience supporting enterprise products for data analytics
Computer Science fundamentals
Strong domain expertise in databases and business intelligence
SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc.
SQL query performance troubleshooting and plan generation understanding
Proficient in data modeling concepts
Ability to properly chart data into logical visualizations
A proven track record of building trust with customers and bringing issues to resolution quickly
Excellent verbal and written communication skills
A strong desire to build scalable processes for issue resolution (documenting common patterns for issue resolution, building tooling for diagnosing issues etc)

Job Responsibility

Work with Sigma’s customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues
Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance
Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product
Participate in quarterly projects, perform periodic on-call duties, and other assignments as needed to improve automation and processes

What we offer

Equity
Generous health benefits
Flexible time off policy
Paid bonding time for all new parents
Traditional and Roth 401k
Commuter and FSA benefits
Lunch Program
Dog friendly office
Annual bonus
Stock options

Fulltime

New

Director of Technical Support Engineering

The Director of Technical Support Engineering will lead and scale Sigma’s global...

Location

United States , San Francisco

Salary:

210000.00 - 250000.00 USD / Year

Sigma Computing

Expiration Date

Until further notice

Requirements

Proven experience leading and scaling technical support teams in a high-growth B2B SaaS environment
Ability to use data to improve team operations and drive measurable results
Ability to represent Technical Support’s perspective to executive stakeholders and collaborate across Product, Engineering, and Go-to-Market teams
Strategic mindset and creative problem-solving skills
ability to lead multiple initiatives simultaneously in a fast-paced startup environment
Proficient in enterprise analytics and business intelligence platforms
strong technical acumen across databases, SQL, cloud data warehouses (Snowflake, Redshift, BigQuery), and ETL solutions (Fivetran, Matillion)
Ability to build trust with customers and stakeholders by resolving issues quickly while scaling proactive, automation-driven solutions
Computer Science fundamentals or equivalent technical background
deep domain expertise in databases, data modeling, and business intelligence

Job Responsibility

Lead and mentor a team of exceptional Technical Support Engineers and Support Managers
Develop and execute the vision and strategy for Technical Support Engineering
Partner with the VP of Technical Operations to drive scale, operational rigor, process improvement, and growth
Step directly into technical and operational challenges when needed to resolve critical issues
Leverage support metrics and insights to lead operational improvements
Build and execute hiring, onboarding, and career development plans
Lead large, cross-functional initiatives from planning through delivery
Own and advance support tooling and workflows
Be the voice of Technical Support with Product and Engineering leadership

What we offer

Equity
Generous health benefits
Flexible time off policy
Paid bonding time for all new parents
Traditional and Roth 401k
Commuter and FSA benefits
Lunch Program
Dog friendly office

Fulltime

Technical Support Engineer

Hewlett Packard Enterprise

Location:
Costa Rica, Heredia

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
July 31, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Technical Support Engineer

Lead Technical Support Engineer

Technical Support Engineer

Technical Support Engineer

Technical Support Engineer

Technical Support Engineer II

Technical Support Engineer

Technical Support Engineer

Director of Technical Support Engineering

Technical Support Engineer

Hewlett Packard Enterprise

Location:Costa Rica, Heredia

Category:IT - Administration

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:July 31, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Technical Support Engineer

Lead Technical Support Engineer

Technical Support Engineer

Technical Support Engineer

Technical Support Engineer

Technical Support Engineer II

Technical Support Engineer

Technical Support Engineer

Director of Technical Support Engineering

Location:
Costa Rica, Heredia

Category:
IT - Administration

Contract Type:
Employment contract

Job Posted:
July 31, 2025