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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

Technical Support Engineer

Costa Rica, Heredia Employment contract · Job Posted July 31, 2025
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Job Description

This role is designed as hybrid with an expectation of working on-site 2 days per week. Solves technical issues across a broad range of technologies providing cloud services solutions. Involves end-to-end ownership of solutions, monitoring, and improving infrastructure and services. Typical tasks include incident resolution, performance and capacity management, and infrastructure optimization.

Job Responsibility

  • Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with high focus on customer satisfaction
  • determine problems quickly and deliver a remarkable customer experience
  • be a customer advocate for timely resolution of problems reported
  • understand the environment/network and impact on business
  • take ownership for problem resolution, problem reproduction and escalation
  • be a team player, flexible to work on weekends/holidays as per business requirement
  • be a fast learner and keep pace with newer technologies

Requirements

Requires B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks

Nice to have

  • Multicast technologies NG-MVPN, PIM
  • Perl/Unix/Expect scripting

What we offer

  • Comprehensive suite of benefits for physical, financial and emotional wellbeing
  • personal and professional development programs
  • unconditional inclusion and flexibility to manage personal needs
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