Technical Support Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Costa Rica, Heredia

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This role is designed as hybrid with an expectation of working on-site 2 days per week. Solves technical issues across a broad range of technologies providing cloud services solutions. Involves end-to-end ownership of solutions, monitoring, and improving infrastructure and services. Typical tasks include incident resolution, performance and capacity management, and infrastructure optimization.

Job Responsibility:

Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with high focus on customer satisfaction
determine problems quickly and deliver a remarkable customer experience
be a customer advocate for timely resolution of problems reported
understand the environment/network and impact on business
take ownership for problem resolution, problem reproduction and escalation
be a team player, flexible to work on weekends/holidays as per business requirement
be a fast learner and keep pace with newer technologies

Requirements:

Requires B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks

Nice to have:

Multicast technologies NG-MVPN, PIM
Perl/Unix/Expect scripting

What we offer:

Comprehensive suite of benefits for physical, financial and emotional wellbeing
personal and professional development programs
unconditional inclusion and flexibility to manage personal needs

Additional Information:

Job Posted:
July 31, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Support Engineer