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Technical Support Engineer

adyen.com Logo

Adyen

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Location:
Singapore , Singapore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

You will serve as the primary point of contact for Adyen’s global partners. In this role, you will collaborate closely with cross-functional teams within Adyen, including partnership, technical, and commercial teams. Your efforts will directly influence our partners’ ability to implement solutions, process payments, and support the growth of our merchants’ businesses.

Job Responsibility:

  • Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices
  • Assisting partners to enable merchants’ full lifecycle (integration, expansion and operational excellence)
  • Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from partners
  • Advising partners regarding the best implementation practices and also addressing specific partner’s issues
  • Providing first in class support service

Requirements:

  • Experience as a Technical Support Engineer/Technical Solutions Consultant
  • Experience with payment plugins and/or payment integrations
  • Strong written and verbal communication skills in English
  • Innovative, have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges
  • Affinity with API's, Postman, internet technologies and knowledge of technical processes (think HTML / JavaScript / Scripting)
  • Able to troubleshoot technical problems, read application logs and find solutions to complex errors
  • Self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision
  • taking accountability for your work and results delivered
  • Previous exposure to environments rich in uncertainty and a resulting track record of successfully dealing with ambiguity
  • Recognise that each interaction with a partner is a customer service experience
  • Make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests

Nice to have:

  • Experience with dealing with payment integrations w/ Oracle, Microsoft Dynamics 365, Shopify or similar
  • Experience with payment integrators
  • Experience working with hardware networking or POS environments

Additional Information:

Job Posted:
January 04, 2026

Work Type:
On-site work
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