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Technical Support Engineer

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Microsoft Corporation

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Location:
Spain , Multiple Locations

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Job Responsibility:

  • You own, investigate and solve customer technical issues
  • You collaborate within and across teams, leveraging troubleshooting tools and practices
  • You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
  • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
  • You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements

Requirements:

  • Candidate must have previous working experience either in technical support, technical consulting, or information technology services
  • Customer facing technical support experience
  • Experience on Windows Server, Windows Client, Active Directory and, or Azure Active Directory Administration, ADFS, SSO configuration, Azure Identity protection, Identity management, O365 identity, Azure MFA
  • Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
  • Strong problem-solving and debugging ability for code-level issues
  • Practical development experience in at least one major language (C#, Python, Node.js, Java, etc.)
  • Familiarity with Microsoft Graph API usage, patterns, and troubleshooting
  • Understanding of authentication and authorization protocols
  • Excellent written and verbal communication skills
  • Customer-first mindset with ability to simplify complex identity concepts
  • English Language: fluent in reading, writing and speaking
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
  • This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Nice to have:

  • Windows System Administration, Certificates, PKI, DNS, Networking, Virtualization, PowerShell scripting
  • OS Internals concepts, load balancing, geo-redundancy, CDN and VPN technologies

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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