Technical Support Engineer, PagerDuty

PagerDuty

Location:
Portugal, Lisbon

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Technical Support Engineer role at PagerDuty focusing on providing remarkable, award-winning support to customers. You will interact with customers on a technical level for Runbook Automation products, providing technical support, debugging issues, and helping customers get the most out of using PagerDuty Runbook Automation.

Job Responsibility:

Provide excellent customer service and product support to PagerDuty Runbook Automation customers
Identify and resolve customer issues across varied on-prem, cloud, and hybrid environments
Debug and resolve customer issues through use of varied ticketing, content and task management tools
Gather information to reproduce bugs and provide engineering with required information to address customer reported bugs
Adding suggestions and efficiencies to improve documentation, processes, and knowledge base
Respond to critical customer issues with occasional weekends on-call

Requirements:

Excellent written and oral communication skills
Excellent work ethic and attention to detail
Knowledge of Unix systems and tools, including Shell scripting
Experience with RDBMS such as MySQL and PostgreSQL
Experience interacting with APIs with code and tools like Postman
Experience in one cloud platform (AWS, Azure, etc.)
Experience in Application Support, Professional Services, or related technical role focused on Enterprise customers
Willingness to work specific hours to provide SLA time-based coverage
Ability to write about technical subjects clearly and in an engaging style

Nice to have:

Experience writing code in Ruby, Python, Javascript, or other popular programming languages
Experience with monitoring systems and other tools that PagerDuty integrates with
Experience with multiple operating systems
Experience with version control systems (e.g., Git) and CI/CD tools
Expertise in configuration management and infrastructure as code tools, including Ansible and Terraform
Knowledge of the problems faced by DevOps, SRE, and/or NOC teams

What we offer:

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:
November 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Support Engineer