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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

Technical Support Engineer

India, Bangalore Employment contract · Job Posted August 12, 2025
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Job Description

The role of a Technical Support Engineer involves working in a dynamic TAC environment with a focus on customer satisfaction. Responsibilities include ownership of problem resolution, troubleshooting, and staying updated on new technologies. Mandatory skills include knowledge in Juniper products, IP packet flow, Layer 3 and Layer 2 technologies, MPLS, scripting, and more. A B.E. in Electronics or Computer Science and 1-3 years of relevant experience are required. Additionally, there are opportunities for career growth, personal and professional development, and inclusion.

Job Responsibility

  • Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction
  • Able to determine problems quickly and deliver a Remarkable Customer Experience
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
  • Take ownership for problem resolution, problem reproduction and escalation
  • Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement
  • Be a fast learner and keep pace with newer technologies

Requirements

  • Support for Juniper’s M/T/Mx/PTX/ACX series products
  • Excellent verbal and written communication, presentation, and customer handling skills
  • Ability to logically troubleshoot complex and high impact problems
  • Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
  • In-depth knowledge of the following: IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS , RIP), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
  • Understanding/Exposure/Expertise in one or more areas: MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP, Multicast technologies NG-MVPN, PIM, Perl/Unix/Expect scripting
  • Requires B.E. in Electronics Engineering or Computer Science with 1-3 years of experience supporting/Designing/implementing IP networks
  • Candidates who have extensively worked on Troubleshooting, implementation and support of IP networks

Nice to have

  • Cloud Architectures
  • Cross Domain Knowledge
  • Design Thinking
  • Development Fundamentals
  • DevOps
  • Distributed Computing
  • Microservices Fluency
  • Full Stack Development
  • Security-First Mindset
  • User Experience (UX)

What we offer

  • Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • Specific programs catered to helping you reach career goals
  • Unconditionally inclusive culture and workplace
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