Technical Support Engineer Job at Hewlett Packard Enterprise (Bangalore)

Job Description

The role of a Technical Support Engineer involves working in a dynamic TAC environment with a focus on customer satisfaction. Responsibilities include ownership of problem resolution, troubleshooting, and staying updated on new technologies. Mandatory skills include knowledge in Juniper products, IP packet flow, Layer 3 and Layer 2 technologies, MPLS, scripting, and more. A B.E. in Electronics or Computer Science and 1-3 years of relevant experience are required. Additionally, there are opportunities for career growth, personal and professional development, and inclusion.

Job Responsibility

Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction
Able to determine problems quickly and deliver a Remarkable Customer Experience
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
Take ownership for problem resolution, problem reproduction and escalation
Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement
Be a fast learner and keep pace with newer technologies

Requirements

Support for Juniper’s M/T/Mx/PTX/ACX series products
Excellent verbal and written communication, presentation, and customer handling skills
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of the following: IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS , RIP), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
Understanding/Exposure/Expertise in one or more areas: MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP, Multicast technologies NG-MVPN, PIM, Perl/Unix/Expect scripting
Requires B.E. in Electronics Engineering or Computer Science with 1-3 years of experience supporting/Designing/implementing IP networks
Candidates who have extensively worked on Troubleshooting, implementation and support of IP networks

Nice to have

Cloud Architectures
Cross Domain Knowledge
Design Thinking
Development Fundamentals
DevOps
Distributed Computing
Microservices Fluency
Full Stack Development
Security-First Mindset
User Experience (UX)

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Specific programs catered to helping you reach career goals
Unconditionally inclusive culture and workplace

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