Technical Support Engineer Job at Vercel (San Francisco)

Technical Support Engineer

Vercel

Location:
United States , San Francisco

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We're seeking a Technical Support Engineer to help third-party providers successfully integrate with and leverage the Vercel Marketplace platform. Vercel Marketplace is the central hub where developers discover, install, and manage integrations that supercharge their applications on Vercel. It connects leading partners like Supabase and Statsig with Vercel's rapidly growing developer ecosystem, enabling seamless, native experiences that drive both partner revenue and developer experience. You will work closely with our providers to make them successful on our fast-growing platform. Your role involves onboarding diverse providers across AI, Infrastructure, and SaaS categories, while communicating and troubleshooting both provider-side and end-user experiences across topics like billing, one-click provisioning, authentication, and authorization.

Job Responsibility:

Provide technical guidance to providers’ developers on best practices for integrating with our APIs and utilizing our functionality
Troubleshoot issues from providers and customers. Escalate to engineering teams with detailed technical context, impact assessment, and reproduction steps
Build and improve AI agents to streamline common support questions and automate responses for frequent integration issues
Develop internal tools to automate provider workflows that are currently unavailable in our product, providing feedback on recurring patterns and advocating for feature improvements
Create and maintain technical documentation for provider onboarding, integration patterns, and troubleshooting guides
Play a critical role in providing feedback and influencing our product roadmap

Requirements:

3+ years of work experience in developer-focused support or engineering roles
Experience writing scripts or internal tools using APIs, and functional knowledge of SQL for analyzing usage patterns and troubleshooting integration issues
Familiarity programming in one of TypeScript, Python, or Ruby
Strong written and verbal communication skills
A mindset of customer empathy and ability to solve challenging problems

Nice to have:

You enjoy engineering solutions to resolve root causes of recurring problems

What we offer:

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Additional Information:

Job Posted:
January 11, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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