Technical Support Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Customer Focused Technical Support Services provide Customer with access to a designated team of senior engineers with extensive experience and highly focused troubleshooting skills relevant to a Customer’s network and operations requirements. This team will work with Customer to develop network and feature knowledge that enables the provision of tailored support services. It will also equip Customer with confidence that high priority problems are being handled by professionals who fully understand the Customer’s network and its complexity.

Job Responsibility:

Lead and drive troubleshooting on Customer reported issues
Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile
including their network topology, features, configurations, and service history, which results in faster resolution
Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution
Keep the other support teams trained on the designated CFTS customer network, practices followed
Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers
Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities
Mentor newly hired support engineers and peers in technical areas of specialty
Products to be supported - Juniper Routing platforms (PTX, MX)
This is an individual contributor role
There will be weekend coverage as per roster and pager rotation coverage

Requirements:

Excellent Customer handling and communication (verbal and written) skills
Thorough understanding of Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
Multicast protocols [IGMP, IGMP-snooping, PIM]
MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS.
Prefer to have understanding/Exposure/Expertise in one or more areas: Advanced Multicast technologies- NG-MVPN, Draft Rosen
Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN
Perl/Python/Unix/Expect scripting
Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent
Typically 2-4 years experience
Using appropriate engineering design tools and software packages to design components and solutions
Ability to apply analytical and problem solving skills
Understanding of material properties and hardware, software, and electrical component design
Using empirical analysis, modeling and testing methodologies to validate product designs and specifications
Strong written and verbal communication skills
mastery in English and local language
Ability to effectively communicate design proposals and negotiate options
Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

Nice to have:

Advanced Multicast technologies- NG-MVPN, Draft Rosen
Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN
Perl/Python/Unix/Expect scripting

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
August 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Support Engineer