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Technical Support Engineer

adyen.com Logo

Adyen

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Location:
United States , San Francisco

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

90000.00 - 120000.00 USD / Year
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Job Description:

You will directly support Adyen’s merchants on highly technical troubleshooting. You will be a part of a global support organization, using a follow the sun model to enable our customers to run smoothly 24/7. Your work will have a direct impact on our merchants’ ability to take payments and further grow their business. As part of your work, you will partner with technical and commercial teams internally, and you will build your own knowledge about payments to bring value to external customers and internal teams.

Job Responsibility:

  • Be a key source of knowledge on the Adyen platform and APIs, web-stack technologies, and integration methods
  • Own merchant support cases from creation to final resolution
  • Be an internal product advocate, track product processes, and communicate merchant feedback
  • Collaborate with peers and cross-functional teams
  • Act as a subject matter expert providing guidance and ensuring knowledge documentation
  • Contribute to projects aligning with Support organization growth

Requirements:

  • Strong technical knowledge and experience troubleshooting APIs
  • Experience working directly with merchants in a customer support role
  • Strong verbal and written communication skills
  • Aspire to deliver a seamless, high-quality merchant support experience
  • Self-driven, flexible, and ability to maintain high productivity with minimal supervision
  • Experience in environments rich in uncertainty and successfully dealing with ambiguity
  • Ability to make quick informed decisions under pressure and prioritize appropriately
  • STEM degree preferred but not required

Nice to have:

  • Experience with Postman, HTML/CSS, JavaScript, Java, SQL, or PHP
  • Functional understanding of Magento, SFCC, Adobe Commerce
  • Degree in Computer Science or related field

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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