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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Technical Support Engineer

Malaysia, Multiple Locations · Job Posted April 11, 2026
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Job Description

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Job Responsibility

  • Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices.
  • Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
  • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
  • Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

Requirements

  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field
  • OR 2+ years of technical support, technical consulting experience, or information technology experience
  • OR equivalent experience.
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role.
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
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