Technical Support Engineer, Hewlett Packard Enterprise

Technical Support Engineer

Hewlett Packard Enterprise

Location:
Costa Rica, Heredia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Solves technical issues across a broad range of technologies providing Cloud Services solutions for customers; end-to-end solution ownership from deployment to end-of-life; monitor, manage, and administer health, capacity, and performance of Cloud Services; architect and develop tailored solutions in hybrid environments; advise and optimize on best practices and infrastructure improvement

Job Responsibility:

Work in a dynamic Technical Assistance Center environment
deliver customer satisfaction and problem resolution
act as a customer advocate to ensure timely issue resolution
understand environment/network impact on business
escalate issues as needed
reproduce problems
collaborate as a team player
adapt to business needs including weekends/holidays
learn new technologies quickly

Requirements:

B.E. in Electronics Engineering or Computer Science
1-3 years of experience supporting or implementing IP networks
support for Juniper’s M/T/Mx/PTX/ACX series products
excellent verbal and written communication skills
ability to troubleshoot complex and impactful problems
technical support experience with Enterprise/Telecom or Cloud customers
in-depth knowledge of IP Packet flow, OSI layers, Layer 3 technologies (IP, ICMP, TCP, IPSec, GRE, QoS, VRRP, BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), MPLS/VPLS/VPN
MPLS Traffic Engineering, LDP, RSVP

Nice to have:

Knowledge of multicast technologies (NG-MVPN, PIM)
Perl/Unix/Expect scripting skills
certifications such as CCNA/CCNP/CCIE, JNCIA/JNCIS-M/JNCIP-M/JNCIE-M, CCIE-SP

What we offer:

Comprehensive suite of health benefits
personal and professional development programs
inclusion and celebration of individual uniqueness
career growth opportunities

Additional Information:

Job Posted:
July 31, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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