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Adyen Logo Adyen · IT - Administration

Technical Support Engineer

Netherlands, Amsterdam · Job Posted March 05, 2026
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Job Description

You will operate as a first interface with Adyen’s merchants across the globe. As part of this role you will be working with teams across Adyen (technical and commercial). Your work will have a direct impact on our merchant’s ability to take payments and further grow their business. Our team is extremely merchant-focused, highly motivated and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle. To support our merchants who process payments 24/7, this role occasionally requires participation in a planned, rotating schedule for weekend and holiday coverage.

Job Responsibility

  • Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices
  • Support the merchants’ full lifecycle, providing direct technical support
  • Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues from merchants
  • Advise merchants regarding the best implementation practices and address specific merchants’ issues

Requirements

  • Strong written and verbal communication skills in English
  • Strong problem-solving capabilities
  • Ability to adapt to new processes and procedures quickly
  • Affinity with API troubleshooting, Postman, internet technologies
  • Knowledge of technical processes (HTML / JavaScript / Scripting)
  • Self-driven, flexible, ability to maintain high productivity with minimal supervision
  • Previous exposure to environments rich in uncertainty
  • Ability to make quick informed decisions under pressure and prioritize appropriately

What we offer

  • Additional pay for weekend and holiday coverage
  • Time off for weekend and holiday coverage
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