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You will operate as a first interface with Adyen’s merchants across the globe. As part of this role you will be working with teams across Adyen (technical and commercial). Your work will have a direct impact on our merchant’s ability to take payments and further grow their business. Our team is extremely merchant-focused, highly motivated and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle. To support our merchants who process payments 24/7, this role occasionally requires participation in a planned, rotating schedule for weekend and holiday coverage.
Job Responsibility:
Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices
Support the merchants’ full lifecycle, providing direct technical support
Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues from merchants
Advise merchants regarding the best implementation practices and address specific merchants’ issues
Requirements:
Strong written and verbal communication skills in English
Strong problem-solving capabilities
Ability to adapt to new processes and procedures quickly
Affinity with API troubleshooting, Postman, internet technologies
Knowledge of technical processes (HTML / JavaScript / Scripting)
Self-driven, flexible, ability to maintain high productivity with minimal supervision
Previous exposure to environments rich in uncertainty
Ability to make quick informed decisions under pressure and prioritize appropriately