Technical Support Engineer Job at Nintex (Johannesburg)

Technical Support Engineer

Nintex

Location:
South Africa , Johannesburg

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Customer Support Engineer I is responsible for providing outstanding technical support focused on the overall success of Nintex’s customers and partners. They will collect all relevant data required to effectively troubleshoot and understand how the customer is using our products. They will ensure that all Service Level Agreements are met, and that each customer has a positive experience with each contact.

Job Responsibility:

Using the company CRM, Phone or Chat, interact with external customers and partners to resolve all technical issues with Nintex’s products and environments where Nintex products are deployed
Act as the voice of the customer in all interactions ensuring all defined SLA’s are adhered to
Use company virtual machines and tools to replicate complex customer scenarios
Participate in knowledge base creation for internal and external consumption
Take part in all team meetings sharing ideas and knowledge
Take equal ownership of periodic out of hours on call availability

Requirements:

Microsoft certification in cloud technologies
Experience in administration of Microsoft SharePoint
Demonstrable experience in (HTML, CSS, REST, JAVA, .NET)
Knowledge of Microsoft web server and development products (i.e. Visual Studio, IIS and IIS plugins)
Experience in planning or setting up infrastructure – Active Directory, load balancing and packet capture analysis
Experience with salesforce as a user, power user or administrator
Prior experience supporting applications that integrate with Salesforce
SQL developer experience – understand stored procedure, database design
Experience with network diagnostics and troubleshooting

What we offer:

Global Gratitude and Recharge Days
Flexible, paid time off policy
Employee wellness programs and counseling resources
Meaningful peer recognition and awards
Paid parental leave
Invention/patenting assistance
Community impact, paid volunteer time, and opportunities
Intercultural learning and celebration
Multiple tools through which to learn and grow, and an incredible global community

Additional Information:

Job Posted:
March 25, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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