Technical Support Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Costa Rica, Heredia

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This role involves solving technical issues across a broad range of technologies (Servers, Storage, Network, and SAN), providing Cloud Services solutions for customers. It includes advanced troubleshooting, architecture development, performance monitoring, and optimization to ensure end-to-end resolution of problems. The role aims to deliver remarkable customer experiences and proactive service enhancement.

Job Responsibility:

work in a highly dynamic TAC (Technical Assistance Center) environment with high focus on customer satisfaction
determine problems quickly and deliver a remarkable customer experience
be a customer advocate for timely resolution of the problems reported
understand the environment/network and impact on business
take ownership for problem resolution, problem reproduction, and escalation
be a team player, flexible to work on weekends/holidays as per the business requirement
be a fast learner and keep pace with newer technologies

Requirements:

B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
support for Juniper’s M/T/Mx/PTX/ACX series products
excellent verbal and written communication, presentation, and customer-handling skills
ability to logically troubleshoot complex and high-impact problems
technical support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
in-depth knowledge of IP Packet flow, OSI layers, Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP), IP routing protocols (BGP, OSPF, ISIS), Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP), MPLS, VPLS, L2 and L3 VPN, MPLS Traffic Engineering, LDP, RSVP

Nice to have:

knowledge in multicast technologies NG-MVPN, PIM
Perl/Unix/Expect scripting
certifications such as CCNA, CCNP, CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP

What we offer:

health and wellbeing benefits
personal and professional development programs
unconditional inclusion initiatives

Additional Information:

Job Posted:
July 31, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Support Engineer