CrawlJobs Logo

Technical Support Engineer

Axon

Location Icon

Location:
United States , Mesa ▼

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Technical Support Engineer provides 1st and 2nd level support to Dedrone by Axon customers and partners worldwide. With your ability to research, diagnose, troubleshoot, and resolve issues, and with your excellent communication skills, you will continually innovate to ensure Dedrone by Axon is offering the best level of service to the customer’s satisfaction. This is a customer focused, technical, hardware and software-related support position with responsibilities for meeting or exceeding performance and quality goals.

Job Responsibility:

  • Develop a complete understanding of the Airspace Security Solutions by Dedrone by Axon
  • Provide 2nd and 3rd level support for the Dedrone by Axon Product Family to field engineers and customers
  • Research and identify solutions to resolve software and hardware issues
  • Diagnosing and troubleshoot technical issues, including account setup and network configuration
  • Take ownership of customer issues reported and seeing problems through to resolution
  • Track internal and external requests and technical issues to resolution, within agreed time limits
  • Update, maintain and monitor our customer systems as a full service
  • Ensure all requests and issues are properly logged
  • Prioritize and manage several open issues at one time
  • Document technical knowledge in form of notes and manuals
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Work with engineering and development teams to perform root cause analysis
  • Take part in On-call Support and weekend coverage

Requirements:

  • Bachelor’s degree in computer science or a related field, or 5+ years relevant work experience preferred
  • Previous practical work experience in the field of customer support
  • Excellent troubleshooting skills at all levels to be able to identify and quickly resolve issues
  • Very good knowledge in networks and Linux
  • Strong sense of ownership and urgency
  • Ability to work well in a team and enjoy knowledge sharing
  • Excellent communication skills with the ability to provide advice to non-technically aware customers
  • Willing and able to travel
  • Good knowledge about consumer UAV protocols and standards
  • Basic knowledge and understanding of RF technology
  • Basic understanding of cloud computing solutions
  • Drone pilot license in future
  • Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information
  • US Citizenship is required with the ability to obtain US Government security clearance
What we offer:
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Additional Information:

Job Posted:
December 23, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Axon - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Technical Support Engineer

New

Technical Support Engineer II

Axon is seeking a high-energy, experienced Software Support Engineer with expert...
Location
Location
United States , Scottsdale
Salary
Salary:
Not provided
Axon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of support experience for cloud-based products
  • Track record of completing goals and driving initiatives to completion
  • Experience working within the Law Enforcement/Public Safety space
  • Forward Thinking and Task Driven
  • Experience solving complex technical problems and leading support related projects
  • Strong communication skills and the ability to communicate to both technical and non-technical customers/colleagues
  • Experience working with applications like JSON schemas, GitHub, python, VS Code, Azure Data Studio, SSMS
  • Ability to work independently with substantial latitude for action and decision while maintaining focus on achieving outcomes
  • Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information
Job Responsibility
Job Responsibility
  • Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services
  • Provide front line support to Axon Records customers while logging detailed notes on each customer interaction
  • Collaborate with customers to determine the urgency of tickets/requests and identify their priority across engineering teams
  • Research, troubleshoot, diagnose customer issues and requests across all Axon RMS (Records, Standards, Auto-tagging) systems
  • Follow up with clients to ensure their systems are fully functional after troubleshooting
  • Log & provide detailed notes on each customer interaction
  • Develop knowledge base articles on top issues
  • Participate in an on-call rotation for outage escalations or escalations as needed
  • Provide back-up support to other Axon Support teams and colleagues
  • Onsite customer engagement during program launches
What we offer
What we offer
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • Snacks in our offices
  • Fulltime
Read More
Arrow Right
New

EUV Technical Support Engineer - Source/Co2

ASML US brings together the most creative minds in science and technology to dev...
Location
Location
United States , Chandler
Salary
Salary:
Not provided
asml.com Logo
ASML
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree or equivalent experience required
  • 3+ years, technical knowledge of EUV and/or DUV preferred
  • Experience with EUV Vessel and/or CO2 Drive Laser preferred
  • Can observe and respond to people and situations and interact with others
  • Can learn and apply new information or skills
  • Must be able to read and interpret data, information, and documents
  • Strong customer focus and commitment to customer satisfaction
  • Ability to complete assignments with attention to detail and high degree of accuracy
  • Proven ability to perform effectively in a demanding environment with changing workloads and deadlines
  • Result driven-demonstrate ownership and accountability
Job Responsibility
Job Responsibility
  • Responsible for the EUV Vessel and/or CO2 Drive Laser
  • Provide technical expertise to the Fab Support team and Customer during machine issue escalations, complex repair execution, and sequence preparation
  • Drive issue resolution and provides structural follow-up
  • Monitor machine health parameters in effort to prevent unscheduled downtime
  • Ensure all service actions are performed in a safe environment
  • Efficiently solve machine issues by collaborating with local support teams, the customer, and global support groups
  • Provide flexible in-fab support as needed for new, specialized, or complex repair actions
  • Support the Fab and Planning team in complex service action sequence creation and review
  • Share knowledge and cross-train others
  • Perform data analysis and proactive monitoring to prevent unscheduled downs
  • Fulltime
Read More
Arrow Right
New

Technical Support Engineer

Andersen is hiring a Technical Support Engineer (L2) to support a cloud-native v...
Location
Location
Salary
Salary:
Not provided
andersenlab.com Logo
Andersen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in technical support, DevOps, or web engineering with strong incident diagnostics in production environments for 2+ years
  • Experience with video streaming and live streaming workflows
  • Working knowledge of video delivery concepts for file-based and live encoding, typical player errors, and basic codec/container awareness
  • Solid Linux command-line skills, including the ability to read logs from Docker and Kubernetes and perform basic health checks
  • Hands-on browser troubleshooting, including reproducing issues, reading Console and Network traces, and verifying player configuration
  • Discipline around escalation: knowing when to involve L3 and how to package context for fast resolution
  • Experience working with containers and orchestration tools such as Docker and Kubernetes (kubectl logs, pod and service status)
  • Familiarity with cloud platforms, primarily GCP, with additional exposure to AWS, Azure, Akamai, or Oracle Cloud
  • Experience with ticketing and collaboration tools such as Zendesk, Jira, and standard incident runbooks and checklists
  • Strong understanding of REST fundamentals (HTTP methods, headers, response codes) and hands-on experience with API clients
Job Responsibility
Job Responsibility
  • Owning the L2 incident lifecycle, including intake, triage, diagnosis, workaround or recovery, and providing timely customer updates via the ticketing system
  • Troubleshooting REST API issues by verifying authentication, tokens, headers, methods, request bodies, response codes, and capturing reproducible examples
  • Reproducing web player issues (JavaScript/TypeScript) using browser developer tools, including Console and Network, segment and buffer inspection, and configuration verification
  • Validating live streaming symptoms by checking RTMP ingest status, encoder health, segment availability, and common playback failure patterns (HLS/DASH)
  • Reading service logs in Docker and Kubernetes, checking pod and service health, correlating application and gateway logs, and gathering artifacts to S3 or equivalent storage
  • Performing first-line checks on common network and proxy causes (HTTP/HTTPS, TLS, CORS, Nginx or similar)
  • Working in Zendesk or similar systems by prioritizing VIP customers, honoring SLAs, and maintaining clear, structured ticket notes
  • Escalating to L3 when necessary with a concise technical summary, hypothesis, completed steps, and proposed next actions
  • Contributing to onboarding and knowledge by reviewing internal documentation, capturing new cases, and improving runbooks and checklists
What we offer
What we offer
  • Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others
  • The opportunity to change the project and/or develop expertise in an interesting business domain
  • Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant
  • Guarantee of professional, financial, and career growth
  • The opportunity to earn up to an additional 1,000 USD per month, depending on the level of expertise, which will be included in the annual bonus, by participating in the company's activities
  • Access to the corporate training portal
  • Bright corporate life (parties / pizza days / PlayStation / fruits / coffee / snacks / movies)
  • Certification compensation (AWS, PMP, etc)
  • Referral program
  • English courses
Read More
Arrow Right
New

Lead Technical Support Engineer

Based in Singapore with remote work flexibility, you are an experienced technica...
Location
Location
Singapore
Salary
Salary:
105000.00 - 142000.00 SGD / Year
airship.com Logo
Airship
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Track record of team/peer leadership with strong customer-centric judgment and the diplomatic skills to decline requests that don't align with business objectives or support criteria
  • Experience navigating challenging customer and internal stakeholder requests
  • Ability to read and write code
  • Ability to establish subject matter expertise in new technologies
  • Successful track record in coaching, mentoring, and supporting teammates on complex technical issues
  • Experience as an escalation path for customer and team member issues
  • Ability to quickly build trusting relationships with customers and stakeholders
  • Demonstrated ability to support team members in achieving success, understanding that team members need clear expectations, direction, and guidance to excel in their roles
  • Self-motivated
  • excels at working independently with accuracy and efficiency while contributing to an openly collaborative team environment
Job Responsibility
Job Responsibility
  • Provide day-to-day management and supervision for Technical Support team members in APAC
  • Serve as the primary technical escalation point for APAC customers
  • Represent Support in conversations with regional account teams and customers
  • Make independent judgment calls regarding customer communications, issue escalation, and team guidance
  • Provide world-class support by taking ownership of customer issues from initial contact to resolution, including troubleshooting the issue, determining the root cause, and ensuring that the customer understands the resolution
  • Partner with various Engineering teams to resolve customer issues and assist customers during the implementation of our products and services, which includes reading, analyzing, and writing code
  • Contribute documentation, knowledge base articles, and tutorials to improve the customer experience of Airship products and services
  • Assist in onboarding new Technical Support Engineers
  • Serve as a mentor/role model to team members
  • Participate in the QA process of current and new products/services
What we offer
What we offer
  • Stock options
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

You will operate as a first interface with Adyen’s merchants across the globe. T...
Location
Location
China , Shanghai
Salary
Salary:
Not provided
adyen.com Logo
Adyen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 4 years of experience and preferably experienced in technical support
  • Love to provide operational and technical assistance to merchants and troubleshooting via phone, web-based tools and email
  • Make quick informed decisions under pressure and prioritize appropriately based on urgency and necessity for both internal and external requests
  • Creative and innovative, have strong problem-solving capabilities and are able to adapt to new processes and procedures quickly while dealing with many varied technical requests
  • Background of how financial services work such as reconciliation, reporting or payouts
  • Able to or have a keen interest in writing scripts, SQL, JavaScript, Python or Java code and payment & finance reporting
  • Able to solve problems by identifying issues via inferring from complex data sets or reading application or hardware logs
  • Experience in networking and IT hardware
  • or any POS experience would be a bonus
  • Team player who takes responsibility for tasks and you enjoy working independently
Job Responsibility
Job Responsibility
  • Provide our customers with the help and instruments they need for them to successfully accept payments globally
  • Be a key source of knowledge on the Adyen platform, products, APIs, financial services, the underlying web-stack technologies, and industry-standard integration methods and best practices
  • Support merchant technical personnel, leveraging knowledge and expertise to troubleshoot technical and operational problems to create the best possible merchant experience
  • Advise merchants regarding the best implementation practices as well daily operation practices and also addressing specific merchants’ issues
  • Serve as a feedback loop for the organization, gathering merchant’s feedback, evaluating merchant needs, and communicating these to product and management personnel
Read More
Arrow Right

Technical Support Engineer

We are seeking a proactive and customer-focused Technical Support Engineer to pr...
Location
Location
India , Ahmedabad
Salary
Salary:
Not provided
techholding.co Logo
Tech Holding
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience supporting Active Directory, Office 365 (Outlook), and Microsoft O365 administration
  • Basic to advanced Windows and application troubleshooting
  • Familiarity with technical terms and protocols (e.g., DNS, DHCP, VPN)
  • Knowledge of ticketing systems, SLA tracking, and escalation procedures
  • Experience with server/network monitoring tools and backup utilities
  • Must have on-call support experience and ability to multitask under pressure
  • Strong verbal and written communication skills, especially in English
  • Prior experience supporting international clients (preferred)
  • Basic knowledge of AWS and Linux is a plus
  • Customer-first mindset with high emotional intelligence
Job Responsibility
Job Responsibility
  • Deliver support via voice, email, chat, and remote desktop tools
  • Serve as the first point of contact for incoming service request calls
  • Communicate fluently with native English speakers and global users
  • Provide telephonic and ticket-based support to local and off-site users
  • Troubleshoot and support end-user software, hardware, and network issues
  • Record and manage tickets, following through to resolution and customer satisfaction
  • Diagnose and resolve technical issues including account setup, network configuration, VPN, DNS, DHCP, etc.
  • Guide users step-by-step via phone, chat, or email to resolve issues
  • Escalate unresolved issues to relevant internal teams (e.g., developers, admins)
  • Document issues and resolutions clearly in the help desk knowledge base
What we offer
What we offer
  • Learning & Development Opportunities
  • Two rotational week-offs
  • Employee + Family Health Insurance
  • Various leave types for work-life balance
  • Collaborative team culture and exposure to global IT support environments
  • Fulltime
Read More
Arrow Right

Technical Support Engineer

This role is the first line of technical escalation for customers and field serv...
Location
Location
Ireland , Dublin
Salary
Salary:
55000.00 - 65000.00 EUR / Year
syntechrecruitment.co.uk Logo
SYNTECH RECRUITMENT LTD
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a technical support, helpdesk, commissioning, or field service role within HVAC
  • Strong knowledge of heat pumps, chillers, mechanical plant, ventilation equipment, or controls
  • Confident diagnosing faults related to electrical systems, refrigerant circuits, software/PLC interfaces, and mechanical components
  • Excellent communication skills with the ability to translate technical issues into clear, actionable guidance
  • Logical troubleshooting approach and strong problem-solving capability
  • Experience using CRM or service management systems
  • Ability to work independently while managing multiple technical cases
  • Professional proficiency in English
  • Full right to work permanently in Ireland
Job Responsibility
Job Responsibility
  • Deliver first-line technical support across HVAC systems including heat pumps, chillers, ventilation equipment, controls, and associated plant
  • Diagnose and resolve mechanical, electrical, control-system, software, and configuration issues
  • Provide technical guidance to customers, field service engineers, and internal teams
  • Escalate complex cases to senior HVAC engineers or product specialists when necessary
  • Log and manage all technical cases, warranty queries, and service activity within the CRM system
  • Assist with developing HVAC-focused user guides, troubleshooting flows, FAQs, and technical bulletins
  • Support the commissioning and configuration process by providing remote engineering advice
  • Collaborate closely with engineering, service, and product teams to ensure consistent technical accuracy
What we offer
What we offer
  • Annual performance-based bonus
  • 21 days annual leave + Irish bank holidays
  • Company pension scheme
  • Life assurance & critical illness cover
  • Employee wellbeing and support programmes
  • Ongoing training, upskilling, and development support
  • Fulltime
Read More
Arrow Right

Technical Support Engineer II

Join Storyblok's Support team as a Technical Support Engineer II, where you'll e...
Location
Location
India
Salary
Salary:
Not provided
storyblok.com Logo
Storyblok
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's or Master's degree in Computer Science or a related field or equivalent experience
  • 3+ years of Support Engineering, Software Engineering experience
  • Thorough knowledge with consuming RESTful and GraphQL APIs
  • Working knowledge of at least one of the modern JavaScript frameworks (e.g., Vue, React, Next, Nuxt, Astro, or Svelte) along with it's fundamental principles
  • Thorough knowledge of JavaScript and its modern syntax and features
  • Working knowledge of HTML and CSS
  • Experience with CMS in general
  • Fluent in English with excellent verbal and written communication and interpersonal skills
  • Remote working experience
  • Well-organised, self-starting, has excellent work ethic, and pays attention to detail
Job Responsibility
Job Responsibility
  • Take on more complex tasks and responsibilities (compared to Technical Support Engineer I), including handling escalated support tickets and troubleshooting more challenging issues independently
  • Manage cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development team
  • Meet or exceed customer expectations on response quality and SLA within our ticketing platform and live chat
  • Educate customers on product features, functionalities, and best practices
  • Maintain a positive, empathetic, and professional attitude in all customer interactions
  • Collaborate with tech support, sales representatives, and partner account managers to resolve issues efficiently and effectively
  • Contribute to identifying inefficiencies in support processes and suggest improvements to enhance productivity and customer satisfaction
  • Assist in training the Technical Support Engineer I and provide mentorship as needed
  • Handle customer escalations from Technical Support Engineer I, addressing concerns promptly and professionally to ensure customer satisfaction
What we offer
What we offer
  • Monthly remote work stipend (home internet costs, electricity)
  • Home office equipment package right at the start (laptop, keyboard, monitor…)
  • Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
  • Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
  • Personal development fund for courses, books, conferences, and material
  • VSOP (Virtual Stock Option Plan)
  • The annual international team-building trip, quarterly and monthly online get-togethers
  • Flexible schedules
  • Fulltime
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Poland Jobs Ireland Jobs Germany Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2025 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy