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Technical Support Engineer

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Microsoft Corporation

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Location:
Australia , Sydney

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. Note: This job required weekend shift and outside office hours on-call rotation coverage.

Job Responsibility:

  • Response and Resolution: Own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
  • Readiness: Lead or participate in building communities with peer delivery roles and, where appropriate, share knowledge
  • Develop specific technical and professional proficiency to enable resolution of customer issues, through training and readiness
  • Product/Process Improvement: Identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements

Requirements:

  • Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
  • OR 3+ years of technical support, technical consulting experience, or information technology experience
  • OR equivalent experience
  • CyberDefender Mindset: A proactive, collaborative, and customer-centric approach to cybersecurity
  • Ability to meet Microsoft, customer and / or government security screening requirements
  • Must be Australian citizens or permanent residents legally entitled to work in Australia without restrictions

Nice to have:

  • Chinese Proficiency
  • CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
  • Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
  • Ability to effectively communicate with customer managers and executives on technical and business issues
  • Organization, time management, project management, and negotiation skills
  • 3+ years of experience providing support for enterprise level premier customers
  • Experience or strong working knowledge of FP/RN, phishing and antimalware
  • 2+ years of experience with Exchange or Office 365 (Exchange Online)
  • Exposure to email threat protection technologies such as phishing and malware detection, spam filtering, and impersonation detection
  • Familiarity with Microsoft Defender for Office 365 features - including Safe Links, Safe Attachments, and quarantine policies
  • An understanding of mail flow, anti-spam/anti-phish policies, and the ability to interpret message headers to investigate spam or phish messages

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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