Technical Support Engineer Jobs

New

Technical Support Engineer

The Technical Support Engineer provides 1st and 2nd level support to Dedrone by ...

Location

United States , Mesa; Sterling

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science or a related field, or 5+ years relevant work experience preferred
Previous practical work experience in the field of customer support
Excellent troubleshooting skills at all levels to be able to identify and quickly resolve issues
Very good knowledge in networks and Linux
Strong sense of ownership and urgency
Ability to work well in a team and enjoy knowledge sharing
Excellent communication skills with the ability to provide advice to non-technically aware customers
Willing and able to travel
Good knowledge about consumer UAV protocols and standards
Basic knowledge and understanding of RF technology

Job Responsibility

Develop a complete understanding of the Airspace Security Solutions by Dedrone by Axon
Provide 2nd and 3rd level support for the Dedrone by Axon Product Family to field engineers and customers
Research and identify solutions to resolve software and hardware issues
Diagnosing and troubleshoot technical issues, including account setup and network configuration
Take ownership of customer issues reported and seeing problems through to resolution
Track internal and external requests and technical issues to resolution, within agreed time limits
Update, maintain and monitor our customer systems as a full service
Ensure all requests and issues are properly logged
Prioritize and manage several open issues at one time
Document technical knowledge in form of notes and manuals

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices

Fulltime

New

Technical Support Engineer II

Axon is seeking a high-energy, experienced Software Support Engineer with expert...

Location

United States , Scottsdale

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

3+ years of support experience for cloud-based products
Track record of completing goals and driving initiatives to completion
Experience working within the Law Enforcement/Public Safety space
Forward Thinking and Task Driven
Experience solving complex technical problems and leading support related projects
Strong communication skills and the ability to communicate to both technical and non-technical customers/colleagues
Experience working with applications like JSON schemas, GitHub, python, VS Code, Azure Data Studio, SSMS
Ability to work independently with substantial latitude for action and decision while maintaining focus on achieving outcomes
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information

Job Responsibility

Work closely with Law Enforcement customers to ensure a stellar experience with Axon products and services
Provide front line support to Axon Records customers while logging detailed notes on each customer interaction
Collaborate with customers to determine the urgency of tickets/requests and identify their priority across engineering teams
Research, troubleshoot, diagnose customer issues and requests across all Axon RMS (Records, Standards, Auto-tagging) systems
Follow up with clients to ensure their systems are fully functional after troubleshooting
Log & provide detailed notes on each customer interaction
Develop knowledge base articles on top issues
Participate in an on-call rotation for outage escalations or escalations as needed
Provide back-up support to other Axon Support teams and colleagues
Onsite customer engagement during program launches

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Fulltime

New

EUV Technical Support Engineer - Source/Co2

ASML US brings together the most creative minds in science and technology to dev...

Location

United States , Chandler

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience required
3+ years, technical knowledge of EUV and/or DUV preferred
Experience with EUV Vessel and/or CO2 Drive Laser preferred
Can observe and respond to people and situations and interact with others
Can learn and apply new information or skills
Must be able to read and interpret data, information, and documents
Strong customer focus and commitment to customer satisfaction
Ability to complete assignments with attention to detail and high degree of accuracy
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines
Result driven-demonstrate ownership and accountability

Job Responsibility

Responsible for the EUV Vessel and/or CO2 Drive Laser
Provide technical expertise to the Fab Support team and Customer during machine issue escalations, complex repair execution, and sequence preparation
Drive issue resolution and provides structural follow-up
Monitor machine health parameters in effort to prevent unscheduled downtime
Ensure all service actions are performed in a safe environment
Efficiently solve machine issues by collaborating with local support teams, the customer, and global support groups
Provide flexible in-fab support as needed for new, specialized, or complex repair actions
Support the Fab and Planning team in complex service action sequence creation and review
Share knowledge and cross-train others
Perform data analysis and proactive monitoring to prevent unscheduled downs

Fulltime

New