Technical Support Engineer

• Solve technical issues across broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers
• Apply advanced troubleshooting techniques and solution-oriented, data driven approaches to proactively identify and correct service degradation issues
• Take end-to-end ownership and communication (internal and external) of solutions from deployment to end-of-life
• Monitor, manage and administer the health, capacity & performance of Cloud Services
• Architect and develop tailored solutions through customer contact channels in hybrid environment
• Provide incident & problem resolution, and change, performance & capacity management
• Work in Technical Assistance Center (TAC) environment with focus on Customer satisfaction
• Determine problems quickly and deliver Remarkable Customer Experience
• Be customer advocate for timely resolution of problems
• Take ownership for problem resolution, problem reproduction and escalation

• B.E. in Electronics Engineering or Computer Science
• 3+ years of experience supporting/designing/implementing IP networks
• Extensive experience working on troubleshooting, implementation and support of large IP networks
• Support for Juniper's products (mainly EX/QFX series)
• Excellent verbal and written communication, presentation, and customer handling skills
• Ability to logically troubleshoot complex and high impact problems
• Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
• In-depth knowledge of IP Packet flow, OSI layers
• Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
• IP routing protocols (BGP, OSPF, ISIS, RIP)
• Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
• Understanding/Exposure/Expertise in one or more areas: MPLS, VPLS, L2 and L3 VPN, MPLS engineering, Layer 2 / layer 3 VPN (EVPN), MIST wired
• Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/traffic simulators, protocol analyzers, testers

CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP certifications

• Health & Wellbeing benefits
• Personal & Professional Development programs
• Unconditional Inclusion environment
• Flexible work arrangements