Technical Support Engineer, Hewlett Packard Enterprise

Technical Support Engineer

Hewlett Packard Enterprise

Location:
Costa Rica, Heredia

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This position is for L1 TAC (Technical Assistance Centre) of Juniper for supporting Juniper’s Campus & Data-Center products (MX, ACX, PTX) & technologies.

Job Responsibility:

Ability to work in a highly dynamic TAC environment with High focus on Customer satisfaction
Able to determine problems quickly and deliver a Remarkable Customer Experience
Be a customer advocate for timely resolution of the problems reported
Understand the environment/network and impact on business
Take ownership for problem resolution, problem reproduction and escalation
Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement
Be a fast learner and keep pace with newer technologies

Requirements:

Support for Juniper’s Campus & Data-Center products (MX, ACX, PTX) & technologies
Excellent verbal and written communication, presentation, and customer handling skills
Ability to logically troubleshoot complex and high impact problems
Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
In-depth knowledge of Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]
In-depth knowledge of IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP), IP routing protocol (BGP, OSPF, RIP), Multicast related protocol [IGMP, IGMP-snooping, PIM]
1-3 years of experience in networking or CCNA JNCIA certified
Advanced English Level

Nice to have:

Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei
Traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc
Scripting skills like Python, Perl, or Shell (bash, ksh, csh)

What we offer:

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs tailored to helping employees reach their goals
Unconditional inclusion in the workplace

Additional Information:

Job Posted:
October 31, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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