Technical Support Engineer Job at 360 Resourcing Solutions (Wigan)

Technical Support Engineer

360 Resourcing Solutions

Location:
United Kingdom , Wigan

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a skilled Technical Support Engineer to join our Service Operations team in Wigan. This is a hands-on 2nd/3rd line role where you will take ownership of complex technical issues, support business-critical systems, and ensure the stability and performance of our technology environment. Reporting to the Senior Technical Support Engineer, you will act as a subject-matter expert, providing deep technical support across infrastructure, applications, and high-priority incidents. This is an ideal role for someone who enjoys problem-solving, working with modern cloud technologies, and playing a key part in maintaining a secure and compliant technical estate.

Job Responsibility:

Serve as the primary escalation point for 2nd and 3rd line technical issues
Manage incidents from investigation through to full root cause resolution within agreed SLAs
Proactively monitor production systems using tools such as Groundcover and Grafana
Identify improvements that enhance performance, security, and reliability
Propose system enhancements and infrastructure changes to senior team leaders
Administer and maintain core business systems (Microsoft 365 suite, Atlassian tools)
Manage infrastructure across endpoints, servers, virtualization environments, and public cloud platforms
Modern endpoint management through Microsoft Intune
Play a key technical role during high-priority incidents
Provide clear updates to stakeholders
Work closely with the Incident Manager to deliver thorough technical analysis
Support ongoing audit and compliance activities (ISO, GDPR, Gambling Commission)
Maintain accurate documentation
Ensure operational processes are followed
Update audit-specific records
Ensure historical information is captured correctly

Requirements:

Proven experience in a 2nd/3rd Line Support or Systems Administrator role
Strong technical grounding across Windows Server, virtualization, endpoint management, and public cloud platforms such as Azure or AWS
Deep knowledge of the Microsoft 365 ecosystem (Exchange Online, Entra ID, Intune, SharePoint, Teams)
Experience providing incident-driven database support
Strong understanding of network security, antivirus solutions, and patch management
Excellent troubleshooting skills and ability to perform detailed root cause analysis
Comfortable explaining technical concepts to non-technical stakeholders
Self-organising workload and working effectively under pressure
ITILv4 Foundation qualification

Nice to have:

Experience with network support
Experience with monitoring tools such as Groundcover or Grafana
Experience managing Atlassian platforms like Jira and Confluence
Knowledge of regulated environments (ISO standards, GDPR, or Gambling Commission requirements)

What we offer:

Competitive Basic Salary
Discretionary Bonus Scheme
Company Shares Option Plan
Contributory pension scheme
Life insurance (4 x basic salary)
Simply Health Cash Plan
Holiday entitlement (33 days inclusive of bank holidays)
Study Support and opportunity for progression and development
Confidential 24/7 365 employee assistance helpline
Agile and collaborative office environment with free parking, fruit, biscuits, and drinks
Regular social events, charity events and volunteering opportunities

Additional Information:

Job Posted:
January 10, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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