Technical Support Engineer, Hewlett Packard Enterprise

Technical Support Engineer

Hewlett Packard Enterprise

Location:
Costa Rica, Heredia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This position is for L1 TAC (Technical Assistance Centre) of Juniper for supporting Juniper’s Campus & Data-Center products (EX, QFX & QFabric) & technologies. Solves technical issues across a broad range of technologies (Servers, Storage, Network and SAN) providing Cloud Services solutions for customers. Takes end-to-end ownership of the solution from deployment to end-of-life and is responsible for monitoring, managing, and administering Cloud Services health, capacity, and performance.

Job Responsibility:

Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction
Able to determine problems quickly and deliver a Remarkable Customer Experience
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business
Take ownership for problem resolution, problem reproduction and escalation
Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement
Be a fast learner and keep pace with newer technologies.

Requirements:

Requires B.E. in Electronics Engineering or Computer Science or 1-3 years of experience either supporting or implementing IP networks
Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/traffic simulators, protocol analyzers, testers etc (not all are required but some of these are good to have).

Nice to have:

Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as an added advantage
Preferred Certifications: CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP.

What we offer:

Health & Wellbeing benefits
Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
Personal & Professional Development programs
Unconditional Inclusion policy celebrating individual uniqueness.

Additional Information:

Job Posted:
August 01, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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