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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Technical Support Engineer

Costa Rica, Multiple Locations · Job Posted April 12, 2026
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Job Description

As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Job Responsibility

  • Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices
  • Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge
  • You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness
  • Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements

Requirements

  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
  • OR 3+ years of technical support, technical consulting experience, or information technology experience
  • OR equivalent experience
  • Ability to meet Microsoft, customer and / or government security screening requirements
  • 2+ years of Microsoft SQL Server Database Administration including migration experience in SQL Server 2008R2/2008/2012/2014/2016
  • Exposure to SQL Server installations including 2005/2008/2008R2/2012/2014/2016/2017/2022 on new 32-bit and x64-bit Operating System
  • English Language: fluent in reading, writing and speaking
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