Technical Support Engineer Job at Microsoft Corporation (Taipei)

Technical Support Engineer

Microsoft Corporation

Location:
Taiwan , Taipei

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.

Job Responsibility:

Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements

Requirements:

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
OR 3+ years of technical support, technical consulting experience, or information technology experience
OR equivalent experience
Mandarin Language: fluent in reading, writing and speaking
English Language: confident in reading, writing and speaking
Leadership - handle technically challenging and politically hot customer situations
Strong communications skills – Excellent spoken and written English communication skills
Effective, polished interaction with customer to gather information
Demonstrable troubleshooting skills
Cross-team collaboration
Logical and Critical thinking
Passion for technology and customer support
Understanding of cloud vs. on premise computing
Knowledge of one or two of the following domains: Networking, Operating System, Virtualization, Microsoft Azure Platform
Networking: Deep understanding of network protocols such as TCP/IP, and OSI concepts. Solid knowledge with DNS, Routing, NAT, HTTPs, etc.
Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.). Be able to analyze complex network issues with those tools
Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
Operating System/Virtualization (as a plus): Knowledge with OS Internals concepts (Windows, Linux, etc.), Active Directory and Security
Understanding of Virtualization concepts and virtual system administration
Experience with VM (Windows and Linux) configuration and administration
Microsoft Azure Platform (as a plus): Microsoft Azure architecture and its components (Networking, Fabric, Compute, Storage, etc.)
Knowledge of Microsoft Azure Platform services
Azure Platform development and deployment concepts
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role
These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter

Nice to have:

Operating System/Virtualization (as a plus)
Microsoft Azure Platform (as a plus)
Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred

Additional Information:

Job Posted:
March 21, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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