Technical Support Engineer Job at NEXTECH GROUP (Ipswich)

Technical Support Engineer

NEXTECH GROUP

Location:
United Kingdom , Ipswich

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

28000.00 - 35000.00 GBP / Year

Save Job

Apply Position

Job Description:

Our client is seeking a proactive, technically capable Technical Support Engineer to join their office-based support team. This role will involve delivering high-quality remote support using PSA and RMM tools, responding to inbound telephone queries, and supporting clients across a wide range of sectors including care and legal services. This is an excellent opportunity for someone looking to build a long-term career within a professional MSP environment that values development, ownership, and customer service.

Job Responsibility:

Provide efficient, high-quality remote technical support to end users
Manage and maintain Microsoft 365 tenants, including Exchange, SharePoint, Azure AD, and Endpoint Manager
Install and configure Windows 11 devices and mobile devices
Diagnose and resolve issues including mail flow, security, and client configuration
Accurately document faults, fixes, and technical procedures
Ensure cyber security best practices are consistently followed
Take full ownership of support tickets through to resolution

Requirements:

Strong knowledge of Microsoft 365 and Office applications (Outlook, Teams, OneDrive, Word, Excel)
Experience installing and configuring Windows operating systems and software
Working knowledge of diagnostic tools such as Event Viewer and Command Prompt
Excellent communication skills with a proactive, customer-focused approach
Ability to take ownership of issues and manage workloads effectively

Nice to have:

Networking fundamentals (DNS, DHCP, subnetting, topologies)
Experience with Windows Server environments (Active Directory, Group Policy, DNS, DHCP)
Exposure to backup solutions, IP telephony, and managed Wi-Fi solutions

What we offer:

Funded industry certifications (Microsoft, Networking, Cyber Security)
Competitive company pension
Private health and dental insurance
25 days holiday plus public holidays
Car allowance and mobile phone allowance
Cycle-to-work scheme
Regular company events
Free on-site parking
Discounted or free food

Additional Information:

Job Posted:
January 29, 2026

Employment Type:

Fulltime

Work Type:

On-site work

NEXTECH GROUP - All Job Offers

Job Link Share: