Technical Support Engineer

• Responding to and resolving support issues from a global mission critical customer base, specializing in Nonstop systems technologies and solutions for Nonstop technology
• Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs based on customer entitlement
• Developing strategies and procedures to improve performance of customer environments
• Performing root cause analysis and provide post incident reports
• Applying subject matter knowledge to solve complex technical problems

• Completed Bachelor's Degree in Computer Science, Software Engineering or related field within year of start date
• Self-starter with ability to always remain professional and courteous with customers
• Proficient verbal and written communication skills in languages to be supported
• Troubleshooting skills in a technical environment
• Analytical skills and ability to work independently on complex problems where data analysis requires in-depth knowledge of multiple products
• Experience with basic programming languages (Python, C++, etc.)

Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Long Term Planning, Managing Ambiguity

• Health & Wellbeing benefits
• Personal & Professional Development programs
• Unconditional Inclusion
• Comprehensive suite of benefits supporting physical, financial and emotional wellbeing