Technical Support Engineer Job at Hewlett Packard Enterprise (Dalian)

Technical Support Engineer

Hewlett Packard Enterprise

Location:
China , Dalian

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role of Technical Support Engineer at HPE involves providing on-site and remote support to resolve technical issues for customers. The position requires advanced troubleshooting and problem-solving skills, excellent communication, and a customer-focused mindset. Candidates will work on complex problems, mentor others, and represent HPE in various professional environments.

Job Responsibility:

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
act as a mentor and guide to other employees
provide direction and guidance to process improvements
articulate resolutions and recommendations clearly to clients
represent the company in face-to-face customer location visits, industry conferences/trade shows, vendor meetings, etc.

Requirements:

First Level University degree: technical or non-technical (Bachelor of Arts/Science)
5-7 years experience in relevant technologies and customer environments
relevant industry qualification where applicable
excellent verbal and written communication skills
advanced troubleshooting skills in a technical environment
excellent analytical and problem solving skills
advanced software and hardware knowledge of computing, storage and peripheral devices
specific knowledge and training with the company's products
knowledge of multiple product lines
advanced proficiency with case management databases and tools
superior customer service skills
phone and remote support experience
ability to solve and document solutions for usage by other technicians and customers
ability to mentor new agents
ability to train peers on solutions
ability to take full ownership for resolution with escalated customers
ability to lead technical action plans
lead or provide expertise to teams or projects
highly developed knowledge of more complex solutions.

Nice to have:

Accountability
action planning
active learning
active listening
business planning
coaching
creativity
critical thinking
design thinking
empathy
long term planning
managing ambiguity

What we offer:

Comprehensive health and wellbeing benefits
professional development opportunities
inclusive work culture
flexibility to manage personal and professional needs.

Additional Information:

Job Posted:
September 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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