Technical Support Engineer Job at ATS Automation Tooling Systems Inc. (Indianapolis)

Technical Support Engineer

ATS Automation Tooling Systems Inc.

Location:
United States , Indianapolis

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

36.00 - 42.00 USD / Hour

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Job Description:

The Technical Support Engineer is the liaison for Comecer Inc. customers to the Comecer Service team. They provide support to the field team regarding information and tools necessary to perform service activities. This position ensures efficient service execution, customer satisfaction, and improved service timelines. This position will include activities for Radiopharma, Pharma and Cell & Gene Therapy (ATMP) equipment and projects in North America.

Job Responsibility:

Monitor service inboxes and manage ticket creation and updates (including Fusion)
Provide remote troubleshooting, service coordination, and issue resolution
Conduct minor field service activities and travel as needed to support installations and repairs
Support high-priority customer situations and de-escalate concerns
Manage warranty and non-warranty service requests with customers and internal teams
Assist with quotations, installations, upgrades, and RMA processes
Coordinate with global teams (Spa, NL) and support site preparation
Monitor contracts and renewals to maintain service coverage
Identify and mitigate service-related risks
Communicate proactively with customers and provide timely updates
Build strong relationships and support long-term customer satisfaction
Support development of service documentation, training materials, and procedures
Maintain knowledge base and assist with process improvements
Help manage equipment inventory, calibration, and maintenance schedules
Assist with onboarding and technical training
develop product expertise
Ensure adherence to company policies and ethical standards

Requirements:

Bachelor’s degree or post-secondary education in controls, software or electrical engineering
3 or more years of relevant experience
Fluent in English, written and oral, second language in Italian is an asset
Experienced in the use of a CRM (Oracle is preferred)
Proficient with Microsoft software tools including Word, Excel and Power Point etc.
Experience managing budgets, financial forecasting and developing labor and material estimates
Must be eligible and able to travel domestically & internationally, within 30 days from hire date and legally eligible to operate a vehicle, as this is an essential job function
An ability to work effectively with both internal cross functional teams and customers according to deadlines and under pressure-filled conditions is essential
Self-driven, attentive to detail, consistent, and process driven
Possesses excellent time management skills and can co-ordinate multiple service activities

Nice to have:

Second language in Italian is an asset
Experienced in the use of a CRM (Oracle is preferred)

Additional Information:

Job Posted:
May 17, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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