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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Technical Support Engineer - Windows

Canada, Greater Toronto 69600.00 - 130900.00 CAD / Year · Job Posted March 13, 2026
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Job Description

As a Technical Support Engineer - Windows , you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

Job Responsibility

  • Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly
  • Identifies potential defects and escalates to more senior engineers to resolve
  • Applies broad knowledge of automated tools being used across other technologies and products. Provides feedback for tool improvement
  • Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement
  • Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team
  • Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content. Mentors new Technical Support Engineers. Develops intermediate level competence on support topics
  • Resolves customer issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research
  • Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues
  • Performs in-depth product troubleshooting and remediation when needed
  • Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues

Requirements

  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Microsoft Cloud Background Check
  • Citizenship verification

Nice to have

  • Microsoft Technology Certifications
  • Configuring and troubleshooting backups using VSS and Windows Server Backup
  • Managing, configuring and troubleshooting containers and Kubernetes
  • Understanding MSDTC
  • Configuring and understanding of file sharing services
  • Isolating performance issues using Performance Monitor (Perfmon) counters, Windows Performance Recorder (WPR) and other tools and techniques
  • Deployment, management and troubleshooting of Azure Local (formerly known as Azure Stack HCI)
  • Troubleshooting hangs, crashes and other impactful events in Windows using specialized tools and techniques to collect and analyze various types of data including memory dumps
  • Reviewing various types of data including event logs, performance monitor captures, network traces and cluster logs
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