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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Technical Support Engineer - Windows Commercial Devices and Deployment

Australia, Sydney · Job Posted February 17, 2026
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Job Description

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.

Job Responsibility

  • Own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices
  • Lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
  • Deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness
  • Engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements

Requirements

  • Australian Citizen located in Australia
  • 5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience
  • Windows System Administration, Configuration, including a good basic understanding of: Registry, Windows Activation, Windows Setup and Upgrade, Windows update, Windows Security (TPM, Bitlocker, MBAM, WDAC)
  • Experience managing Windows Update for Business, including compliance and deferral policies
  • Proficiency in Windows Setup & Upgrade scenarios including in-place upgrades and clean installs
  • Familiarity with Windows Activation processes and troubleshooting
  • Knowledge of BitLocker encryption and TPM (Trusted Platform Module) management
  • Familiarity with Windows Defender Application Control and Smart App Control
  • Familiarity with OS deployment tools and methodologies (e.g. MDT, SCCM, Autopilot)
  • Understanding of compliance management and policy enforcement in enterprise environments
  • Hands-on experience with Microsoft Intune and Azure AD
  • Solid grasp of networking fundamentals relevant to Windows servicing and deployment
  • Flexibility in working shift based on the business needs
  • Ability to meet Microsoft, customer and/or government security screening requirements
  • Must pass Microsoft Cloud background check upon hire/transfer and every two years thereafter
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