Technical Support Engineer Staff Job at Hewlett Packard Enterprise (San Jose)

Technical Support Engineer Staff

Solves technical issues across a broad range of technologies (Servers, Storage, ...

Location

United States , San Jose

Salary:

89400.00 - 206500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or master's degree in a related area of study with typically 7 - 10 years’ experience
Proficiency in designing, integrating, and troubleshooting cloud services hosted on hybrid cloud platforms such as HPE Greenlake, Azure Stack HCI
Experience with various public clouds, i.e. Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)
Understanding of cloud architecture, microservices communication, and comprehensive working knowledge of cloud building blocks from computing, storage, networking, and databases
Strong knowledge of both Linux and Windows operating systems
Strong knowledge of Virtualization and Container platforms
Understanding of networking components such as DNS, TCP/IP, VPNs, firewalls, and network security products at the design and implementation levels
Experience with DevOps framework and toolsets from prominent cloud providers, as well as from the open-source world
Experience with automation tools and frameworks, such as Ansible, Chef, or Terraform
Designing level knowledge of relational databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB, DynamoDB)

Job Responsibility

Provide consultative technical support for cloud services and infrastructure
Address complex customer inquiries, troubleshoot issues involving multiple cloud services, and resolve technical problems
Collaborate and elevate/report issues to relevant teams in a timely manner when necessary
Ensure cloud resources and services to ensure optimal performance and availability
Collaborate with cloud architects and developers to implement new cloud solutions, report new issues, and gain insights on any potential underlying issues
Communicate effectively with customers, partners, and internal stakeholders to drive the issue resolution
Document customer interactions, technical issues, and key learnings in support tickets or knowledge bases
Manage and monitor the health status of cloud platform services and advise customers and support teams on performing regular maintenance and updates on cloud solutions
Analyze security patch levels of various cloud services and ensure cloud environments are secure and compliant with industry standards
Identify and implement improvements to enhance system reliability and performance

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Technical Support Engineer Staff

Quality Assurance engineer role ensuring delivery of best products, hardening WA...

Location

United States , San Jose

Salary:

148000.00 - 340500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Knowledge in JUNOS, SRX, and EX Switch
Knowledge in L3 Routing
Knowledge in L2 Switching
Experience in Traffic Generation Tools
Experience level: 2~5 years
BA/BS/MS in EECS or related subject area
Must hold U.S. citizenship due to federal export-control regulations

Job Responsibility

Build and maintain several layer 2/3 network testbeds
Develop test plans and test cases
Execute test plans and test cases and document results
Reproducing and supporting customer issues
Support field deployment
Analyze logs and pinpoint root causes
File Jira tickets on failed test cases and bugs found
Work with developers and drive solutions
Join related QA meetings and participate in discussions and provide status reports

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion workplace
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Staff Technical Support Engineer, Prisma SD-WAN

You will work directly with customers to troubleshoot and resolve complex issues...

Location

United States , Santa Clara

Salary:

117000.00 - 189200.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

8+ years of experience in technical support, network engineering, or a related role
Solid understanding of networking concepts, including routing (BGP/OSPF) and VPN technologies (IPsec)
Experience troubleshooting real-world network issues (routing behavior, connectivity, stability, etc.)
Experience with packet captures, logs, and basic network debugging tools
Experience working in customer-facing situations, especially during critical or time-sensitive issues
Ability to explain technical issues clearly to both technical and non-technical audiences

Job Responsibility

Provide post-sales technical support for Prisma SD-WAN, including configuration guidance, troubleshooting, and best practices via phone, email, and web
Own and drive complex or high-impact customer issues, including escalation scenarios, until resolution
Troubleshoot networking issues across SD-WAN environments, including routing behavior, tunnel stability, and traffic flow
Investigate issues using logs, packet captures, and system-level diagnostics
Reproduce customer issues when needed and work with Engineering to validate and escalate defects
Work with Product and Engineering teams to share customer feedback and help improve product quality
Clearly communicate technical findings and recommendations to customers
Contribute to knowledge base articles and internal documentation
Support and guide other engineers on the team when needed
Provide support that includes mandatory weekend, holiday shift work and on-call support

Fulltime

Staff Technical Support Engineer - Endpoint Security (Cortex XDR/XSIAM) DE

Location

Australia , North Sydney

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

8+ years of related experience
Required experience with supporting end point software products
Required strong experience with Windows OS based applications (Installation, troubleshooting, Debugging)
Strong experience with MS environment (Exchange, SCCM, GPO, AD, MSSQL, IIS)

Job Responsibility

Provide Technical Support to customers and partners
Provide technical services include writing scripts, troubleshooting and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Provide fault isolation and root cause analysis for technical issues
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Travel to customer sites in the event of a critical situation to expedite resolution as required
Provide on-call support for weekend and public holiday on an as needed basis

Fulltime

Staff Technical Support Engineer- Firewall

You will work firsthand with our valued customers to address their complex post-...

Location

India , Bengaluru

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

More than 7 years of customer-facing technical support experience
Strong understanding of networking protocols including TCP/IP, Ethernet, VLAN, OSPF, BGP, LDAP, RADIUS
Proficient with security protocols such as IPSEC, SSL-VPN, NAT, and GRE
Expertise in working with Firewalls
Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
Virtualization experience (AWS, Azure, VMWare, OpenStack)
Experience deploying and managing firewalls within public cloud infrastructures
Excellent written and verbal communication skills

Job Responsibility

Provide advanced technical support, including configuration and troubleshooting, for customers and partners on firewalls
Manage and prioritize support cases to ensure issues are recorded, tracked, resolved, and followed-up in a timely manner, maintaining high levels of customer satisfaction
Perform in-depth fault isolation and root cause analysis for complex technical issues in on-prem, virtualized and cloud environments
Collaborate with engineering and product teams by providing feedback from customers to drive product improvements and resolve bugs
Create and publish technical documentation, including support bulletins and knowledge base articles, to enable customer self-service
Review technical documentation for training materials, technical marketing collateral, and troubleshooting guides to ensure accuracy
Provide on-call support on a rotational basis to address critical customer issues outside of standard business hours

Fulltime

Senior Staff Technical Support Engineer

The Senior Staff Technical Support Engineer (TSE) takes ownership of customer re...

Location

India , Bangalore

Salary:

Not provided

CommScope

Expiration Date

Until further notice

Requirements

8+ years of experience working in the networking space
5+ years of experience working in a TAC
Excellent written and oral communication ability, including formal presentation skills to customers, partners, Ruckus accounts and support teams
Excellent understanding and applied knowledge of TCP/IP, L3 routing, L2 switching, Multicast, firewalls, QOS
Solid understanding and troubleshooting skills with wireless technologies 802.11x, WLAN authentication, encryption, EAP, PSK, Radius, AAA, DNS
Expertise of wireless deployments – AP’s, Controllers, Client associations, etc
Excellent understanding of RF transmission and antenna behavior
Technical expertise in troubleshooting and resolving complex Layer 2/3 and/or wireless issues in multi-vendor environments
Experience providing support to direct customers, resellers, and field personnel in resolving company product related issues
Ability to provide technical guidance to other members in the team

Job Responsibility

Provide technical assistance to Ruckus Premium (BullDog) accounts
Interact with our customers to promptly troubleshoot and isolate to root cause and provide a resolution to customer issues
Replicate customer problems in the Support lab
Work closely with Engineering to resolve escalations and bugs
Provide on-going regular updates to sales, internal management and the customer on the progress of assigned cases
Must be available for inclusion in rotating on-call roster
Must have flexibility in work hours to work on customer issues
Document customer and engineering interactions and technical action plans
Provide necessary updates to management and field teams for high profile technical escalations
Assist in development of knowledge articles, troubleshooting guides and internal training

Fulltime

Staff Engineer / Sr. Staff Engineer (Environmental or Civil)

This is a great opportunity for a recent or upcoming graduate in Environmental E...

Location

United States , Henderson

Salary:

Not provided

Broadbent & Associates

Expiration Date

Until further notice

Requirements

Bachelor's degree in Environmental Engineering, Civil Engineering, or related field
0-2 years of experience
internships are a plus
Strong interest in fieldwork and applied engineering problem-solving
Strong writing, communication, and organizational skills
Familiarity with AutoCAD and Microsoft Excel preferred
Ability to work independently and as part of a team
Valid driver's license and clean driving record
Ability to work outdoors in varying weather conditions as needed

Job Responsibility

Assist with field investigations and engineering support for environmental, water resources, and civil projects
Collect and document soil, groundwater, surface water, and other field data
Support site inspections, monitoring, and field documentation
Prepare technical reports, tables, figures, and memoranda
Assist with AutoCAD drawings, plan sheets, and project figures
Perform calculations, data review, and spreadsheet-based analysis
Support permitting, compliance, and stormwater-related documentation
Coordinate with project teams, contractors, and clients
Maintain accurate field logs and safety documentation
Follow company health and safety procedures in field and office settings

What we offer

Bonus program
100% health insurance premium coverage for employees and dependents
Dental
Vision
Health savings account (HSA) with employer contributions up to 50% of plan deductible
Generous 401(k) retirement plan with safe harbor contribution and company match
Vacation
Sick leave
Ability to earn additional paid time off
Disability and life insurance

Fulltime

Staff Engineer / Sr. Staff Engineer

Broadbent & Associates, Inc. of San Antonio, Texas is looking to hire an organiz...

Location

United States , San Antonio

Salary:

Not provided

Broadbent & Associates

Expiration Date

Until further notice

Requirements

Bachelor's degree in Civil Engineering, Environmental Engineering, or related field
0-2 years of experience
internships are a plus
Strong interest in fieldwork and applied engineering problem-solving
Strong writing, communication, and organizational skills
Familiarity with AutoCAD and Microsoft Excel preferred
Ability to work independently and as part of a team
Valid driver's license and clean driving record
Ability to work outdoors in varying weather conditions as needed

Job Responsibility

Assist with field investigations and engineering support for environmental, water resources, and civil projects
Collect and document soil, groundwater, surface water, and other field data
Support site inspections, monitoring, and field documentation
Prepare technical reports, tables, figures, and memoranda
Assist with AutoCAD drawings, plan sheets, and project figures
Perform calculations, data review, and spreadsheet-based analysis
Support permitting, compliance, and stormwater-related documentation
Coordinate with project teams, contractors, and clients
Maintain accurate field logs and safety documentation
Follow company health and safety procedures in field and office settings

What we offer

bonus program
100% health insurance premium coverage for employees and dependents
dental
vision
a health savings account (HSA) with employer contributions up to 50% of plan deductible
a generous 401(k) retirement plan with safe harbor contribution and company match
vacation
sick leave
ability to earn additional paid time off
disability and life insurance

Fulltime

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Technical Support Engineer Staff

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